Telecalling Executive

About NoBroker

NoBroker is a leading player in the Indian proptech sector, recognized as the first in India to achieve Unicorn status with a valuation exceeding one billion dollars. The company operates an end-to-end real estate platform that connects property owners, buyers, and tenants directly, bypassing intermediaries, and has a presence in major cities across India.

Role Overview

The Telecalling Executive role involves managing inbound and outbound customer communication to understand requirements, offer appropriate solutions, and contribute to both sales goals and customer satisfaction. This includes customer service, relationship management, lead follow-ups, and sales conversion activities.

Key Responsibilities

• Manage inbound and outbound calls totaling approximately 34 hours daily within a voice-based customer service framework.
• Assess customer needs and provide accurate information and solutions related to NoBroker's property services.
• Establish and nurture strong customer relationships through effective communication, consistent follow-ups, and timely resolution of queries.
• Engage in sales discussions, effectively pitch relevant NoBroker offerings, negotiate terms, and convert qualified leads into customers.
• Serve as a relationship manager during customer service interactions to ensure smooth and satisfactory service experiences.
• Maintain detailed records of customer interactions, including leads, follow-ups, and conversions, using internal CRM and telecalling systems.
• Comply with company policies, quality standards, and customer service protocols.
• Contribute to individual and team targets aligned with broader business objectives.
• Guarantee positive customer interactions by employing professional communication and problem-solving skills.

Eligibility and Skill Requirements

• Education: Candidates with 10th, 12th, or graduate qualifications are eligible.
• Applicants must not be enrolled in any full-time, part-time, online, or distance education courses.
• Open to freshers as well as candidates with prior experience in customer service, telecalling, sales, or relationship management.
• Must possess excellent verbal communication and interpersonal skills.
• Customer-centric mindset with strong listening and problem-resolution abilities.
• For sales duties, candidates should demonstrate proficiency in negotiation, persuasion, and target achievement.
• Basic knowledge of MS Office, CRM software, and telecalling tools is required.
• English language fluency is mandatory; additional proficiency in Hindi, Kannada, Tamil, Telugu, or Marathi is advantageous.
• Candidates must not be currently involved in any real estate business or property brokerage.
• Immediate availability for joining is essential.
• Age bracket: 18 to 30 years.

Work Schedule

• Workweek spans 6 days including Saturdays and Sundays.
• One weekly off day rotates between Monday to Friday.
• Leave requests are generally not approved during the first three months after joining, except under emergency circumstances.

Perks and Benefits

• Performance-based incentives ranging from INR 20,000 to 25,000 monthly, depending on role and achievement.
• Group health insurance coverage of INR 1 lakh annually, fully funded by the company.
• Structured career progression opportunities to advance to Assistant Manager roles contingent on performance and experience.
• Regular performance reviews enabling promotion potential.
• Monthly recognition for outstanding performers.
• Team-building events including parties and annual celebrations.
• Employee referral rewards for successful recruitment recommendations.

About NoBroker Work Culture

Working at NoBroker provides the chance to join a rapidly expanding PropTech firm, gaining experience across customer service, sales, relationship management, and real estate operations. Employees benefit from incentive-driven rewards, clear career advancement paths, and a culture of recognition and team engagement.