Technical Solutions Consultant - SiteDocs (APAC)
Australia · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Company Overview
Bluebeam is dedicated to transforming the construction industry by developing advanced software solutions that enhance efficiency, connectivity, and safety on job sites around the globe. This position is located in Australia and is part of Bluebeam's SiteDocs product line, which is a key element in the Nemetschek Group’s Build & Construct Division.
About SiteDocs
SiteDocs® offers a digital safety management platform that streamlines safety program management from paper-based methods to accessible digital systems for field teams. Safety documentation is completed on-site by workers and immediately uploaded for easy office review. SiteDocs integrates with Bluebeam and other tools to help maintain safety compliance and protect workers as operations expand.
Role Responsibilities
The Technical Solutions Consultant will lead the implementation and enhancement of SiteDocs solutions, ensuring customers optimize their investment. This role involves delivering advanced technical consultation, implementations, and support for SiteDocs and its add-ons—including Analytics, Workflow Studio, and API integrations—that demand specialized service beyond typical training offerings. Collaboration with team members will be essential to complete various implementation projects successfully. Depending on the specialization assigned by the Lead Technical Solutions Consultant (APAC), the consultant may focus on constructing, managing, and troubleshooting dashboards or workflow automation tailored to client requirements. Success in this role is measured by customer retention and expansion through increased product usage, demonstrated value, and operational reliance on SiteDocs technologies, supporting customer satisfaction, revenue growth, and renewal goals.
Experience and Skills Needed
- Experience in customer support or related roles.
- Excellent communication skills—verbal, written, and listening—combined with teaching and presentation ability.
- Comfortable with and quick to adopt the use of devices like iPads, tablets, smartphones, and associated applications.
- Strong aptitude for problem-solving and process follow-through.
- Proficient in data analysis, information systems, dashboard development, and data visualization tools.
- Experience working within low-code automation platforms such as Make.com.
- Knowledgeable in integrating SaaS solutions via API and webhooks.
- 3 to 5 years of relevant professional experience.
Personal Attributes
- Clear and succinct communicator capable of simplifying complex technical ideas.
- Empathetic toward customer needs, striving to exceed expectations and enhance satisfaction.
- Positive and optimistic mindset with the ability to creatively overcome challenges.
- Detail-oriented with a commitment to completing tasks.
- Effective both independently and collaboratively in team settings.
- Comfortable handling interruptions and maintaining flexibility to assist customers and colleagues.
- Skilled in asking focused questions to diagnose and resolve issues and uncover additional customer needs.
- Capable of managing difficult customer interactions professionally to foster stronger relationships.
- Resourceful problem-solver who knows when to seek assistance to provide accurate answers.
Inclusion Commitment
Bluebeam is devoted to cultivating a workplace environment that embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA). They strive to ensure all employees feel respected and empowered to bring their authentic selves to work, thereby enhancing innovation and contributing positively to the global community involved in constructing the built world.