Team Leader

Role Overview

Serving as a key leader within the management team, the Team Leader assists the Store Manager and Assistant Store Manager in the effective daily management of retail store activities.

Key Responsibilities

• Supervise and motivate store associates, offering guidance and support throughout daily operations.
• Manage merchandising efforts, including shelf stocking and handling the unpacking and packing of daily shipments.
• Ensure that high standards of customer service are consistently upheld.
• Carry out manager-on-duty functions such as monitoring breaks, managing timekeeping, and overseeing attendance.
• Apply and maintain store visual merchandising standards to attract customers.
• Handle customer complaints efficiently and resolve issues promptly.
• Maintain store safety protocols and cleanliness standards at all times.
• Perform duties related to cash handling, as well as store opening and closing responsibilities when required.
• Engage in inventory management processes and assist in employee onboarding and training.
• Follow up on delegated tasks and assist with recruitment and performance evaluations.

Qualifications and Experience

• At least one year of prior retail experience is necessary.
• Between one to two years’ experience in supervisory capacities.
• Strong desire to advance professionally within the organization.
• Availability to work flexible hours including days, evenings, and weekends.
• Excellent leadership qualities accompanied by strong communication skills.
• Capability to handle multiple tasks and prioritize effectively in busy retail settings.

Benefits and Additional Information

• Enjoy a dynamic and varied work atmosphere.
• Access a competitive pay structure along with benefits package (where applicable).
• Participate in a pension program with company matching contributions.
• Benefit from customized training and onboarding programs to support success.
• Opportunities available for career development within the company.
• Full-time employment status is granted after completing 16 consecutive weeks at 25 hours per week (with a one-week allowance below 25 hours).

Note on Recruitment Process

Artificial intelligence aids in evaluating candidates during the recruitment process but does not make final hiring decisions, which remain solely the responsibility of human recruiters.