Team Leader

Role Overview

As an integral member of the store management team, the Team Leader plays a key role by assisting both the Store Manager and Assistant Store Manager in managing day-to-day retail activities.

Key Responsibilities

• Providing leadership and supervision to store associates, offering ongoing guidance and support.
• Handling store merchandising tasks, including stocking shelves and managing incoming shipments (boxing and unboxing).
• Ensuring that customer service quality meets company standards at all times.
• Carrying out manager-on-duty functions such as monitoring breaks, timekeeping, and attendance management.
• Enforcing and upholding visual merchandising guidelines throughout the store.
• Responding promptly to customer complaints and resolving any issues effectively.
• Maintaining standards of store safety and cleanliness consistently.
• Executing cash management responsibilities, including store opening and closing when needed.
• Supporting inventory control processes and facilitating employee training initiatives.
• Following up on delegated duties and actively participating in recruitment and performance evaluations.

Qualifications and Skills Required

• At least one year of experience in retail.
• Between one and two years of supervisory experience.
• A strong drive to grow and advance within the company.
• Availability to work flexible hours, including days, evenings, and weekends.
• Exemplary leadership abilities and effective communication skills.
• Capability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Benefits and Work Environment

• Engaging and varied workplace atmosphere.
• Competitive pay along with a comprehensive benefits package*.
• Company matching pension plan* to support retirement planning.
• Customized training and onboarding programs tailored for new employees.
• Opportunities for career progression within the organization.
• *These benefits apply to full-time employees who achieve full-time status after working at least 25 hours per week for sixteen consecutive weeks (with a one-week grace period allowing less than 25 hours).

Additional Information

The recruitment process includes the use of artificial intelligence as an evaluation aid; however, all final hiring decisions are made by human recruiters, ensuring fairness.