Systems Supervisor

About the Role

The Systems Supervisor at Westin Hotels & Resorts, located in Doha, Qatar, is responsible for overseeing and supporting the IT systems and telecommunications infrastructure. This role involves diagnosing and resolving technical problems related to computer software and hardware, providing expert guidance on resolving business technology issues, and implementing process enhancements to improve operational efficiency.

Key Responsibilities

• Troubleshoot and resolve software and systems technical issues.
• Provide expert technical recommendations to address business challenges.
• Analyze current processes and suggest improvements to enhance efficiency.
• Operate and manage computer and peripheral equipment, including integrating controls.
• Support, modify, and maintain application programs and manage user accounts.
• Keep detailed records of daily communications, issues, repairs, and installations.
• Train users on proper use of hardware and software.
• Oversee planning, design, operations, maintenance, and resource allocation for telecommunications, including client/server support and strategic planning.
• Advise stakeholders on policies, technical problems, priorities, and telecommunications methods.
• Support management with recruitment, training, scheduling, performance evaluation, disciplinary measures, motivation, and coaching of staff.
• Act as a role model and the initial contact point for the Guarantee of Fair Treatment/Open Door Policy.
• Build and maintain positive relationships within the team to help achieve collective goals.
• Follow company policies rigorously and safeguard company assets.
• Communicate professionally and clearly with others.
• Ensure all work meets quality standards; identify and implement improvements to increase safety, productivity, cost savings, and efficiency.
• Perform data verification and operate Point of Sale (POS) systems as necessary.
• Handle light physical tasks involving objects up to 10 pounds without assistance.
• Fulfill other reasonable duties as assigned by supervisors.

Required Qualifications

• Diploma from a technical, trade, or professional educational institution.
• Minimum of 2 years of relevant work experience in a related field.
• No prior supervisory experience is required.
• No permits or certifications are mandatory for this position.

Additional Information

Westin Hotels & Resorts is committed to equal employment opportunities, valuing diversity, and celebrating unique identities of all employees. The company promotes an inclusive environment that prevents discrimination based on protected characteristics such as disability, veteran status, or any other legally protected aspects.

Westin emphasizes wellbeing and aims to be a leader in wellness hospitality. The ideal candidate is passionate, active, health-conscious, optimistic, and bold, ready to contribute to a team that supports employee wellbeing both at work and outside.