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- 2 weeks ago
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Job description
About Wolt
Wolt is a pioneering technology firm dedicated to making local neighborhoods more joyful, easier to navigate, and financially rewarding. Founded in 2014 with a focus on restaurant food delivery, Wolt now extends its services to nearly every product category, operating in over 500 cities across 30 countries. Following a strategic partnership with DoorDash in 2022, Wolt continues its ambitious expansion globally.
Working at Wolt presents many challenges but is equally rewarding. Employees experience accelerated learning, significant personal growth, and engaging work. The ideal candidate is a motivated self-starter with an entrepreneurial mindset, ready to take on an exciting journey.
Role Overview
The Support Team Lead role is based in Tbilisi, Georgia, supporting Wolt's growing presence in the region including the cities of Tbilisi, Batumi, Rustavi, and Kutaisi. The person in this position will oversee and elevate customer support operations, ensuring high-quality service delivery to customers, restaurant partners, and courier partners.
Key Responsibilities
- Manage and resolve support issues across Customer, Restaurant, and Courier Partner channels.
- Lead by example to enhance customer interactions beyond basic problem solving, fostering continuous improvement in service standards.
- Collaborate in shift planning and seeking optimal scheduling solutions for the support team.
- Play a vital role in recruitment efforts to attract top talent for the rapidly growing Support Team.
- Conduct onboarding, training, and ongoing mentoring to develop team members.
Candidate Profile
- Excellent verbal and written communication skills in both Georgian and English.
- Superior ability to adjust communication style according to the audience.
- Strong customer focus with proven customer support or service experience.
- Previous experience managing and leading a team.
- Passionate about collaborative leadership and fostering a high-performance culture.
- Proficient multitasking skills with the ability to prioritize multiple simultaneous interactions.
- Tech-savvy, quick learner with proficiency in Excel to analyze data and communicate support performance insights.
- Proactive, hands-on approach suitable for a fast-moving startup environment.
Our Commitment
Wolt is dedicated to fostering a diverse and inclusive workplace. We believe that innovation thrives when everyone has equal opportunity, representation, and the resources to succeed.
Important Notice
Beware of recruitment fraud. Wolt or its affiliates will never request payment or sensitive financial data during the hiring process.