Enterprise Key Account Manager

About Wolt

Wolt is a technology company focused on making daily life easier and more enjoyable through innovative delivery services. Founded in 2014 initially to deliver restaurant meals, Wolt has expanded to offer delivery for almost any item and now operates in over 500 cities across 30 countries worldwide. Following its 2022 merger with DoorDash, Wolt continues to ambitiously grow its global footprint.

Wolt offers a challenging yet rewarding work environment where employees can significantly enhance their skills, take on responsibilities, and contribute to impactful projects. Ideal candidates are self-driven and entrepreneurial, eager to explore growth opportunities.

Role Overview

The Enterprise Key Account Manager plays a vital role within Wolt's Account Management division, focusing on nurturing and expanding partnerships with large small and medium-sized business (SMB) restaurant partners in Germany. This position involves steering commercial negotiations, closing complex deals, analyzing extensive data sets, and consulting partners to boost their success on Wolt’s platform.

Key Responsibilities

• Drive higher adoption of Wolt’s products and services among assigned restaurant partners by applying strong business knowledge and data analysis skills.
• Lead sophisticated commercial negotiations with key accounts to strengthen partnerships and achieve targeted financial outcomes.
• Regularly evaluate portfolio performance, interpret complex datasets, and provide partners with actionable, data-backed recommendations.
• Conduct scheduled business reviews and lead consultative discussions with partners to align on growth strategies.
• Collaborate cross-functionally, particularly with Marketing, to execute campaigns that support partner growth.
• Support team growth as a senior mentor, sharing knowledge and training colleagues.
• Monitor competitive dynamics actively and relay market insights to influence product development and improvements.

Candidate Profile

• Minimum of 5 years in client-facing roles such as Account Management, Sales, or Marketing, demonstrating substantial commercial experience.
• Strong strategic and commercial mindset, capable of managing accounts consultatively while ensuring mutual growth aligned with financial KPIs.
• Proficiency with data analytics tools or dashboards such as Looker or Power BI; familiarity with SQL is a plus.
• Sales-oriented, with excellent verbal and written communication skills adept at leading strategic conversations in a competitive market.
• Effective at managing time and solving problems proactively.
• Excellent interpersonal skills with adaptability to tailor communication effectively to different audiences.
• Demonstrates high levels of ownership, proactivity, and initiative.
• Advanced knowledge of Microsoft Excel and Google Sheets for data analysis and reporting.
• Fluent German and strong English language skills are required.

Company Offerings

• A fast-paced, growth-oriented environment with a start-up culture.
• Meaningful impact on the success and expansion of restaurant partnerships.
• An inclusive and collaborative company culture that fosters innovation and continuous learning.
• Ample prospects for personal and career advancement within an international organization.

Recruitment Process

• Initial introductory meeting to get to know each other.
• Interview with the potential manager.
• Assignment stage to demonstrate suitability for the role.
• Final interview to ensure mutual compatibility.

Diversity Commitment

Wolt prioritizes building an inclusive company culture by recruiting team members with diverse backgrounds, perspectives, and experiences. They believe that innovation flourishes when everyone has equal opportunity and support.

Warning

Candidates should be cautious of fraud as legitimate recruitment at Wolt or DoorDash will never request payments or sensitive financial details during the hiring process.