Student Support Technician

About Auckland University of Technology and ICT Services

Auckland University of Technology (AUT) is a dynamic, student-focused university in New Zealand with over 27,000 students and 4,000 staff across three campuses in Auckland. AUT emphasizes values of honesty, fairness, and compassion, reflected in its collaborative, inclusive culture and commitment to diversity and the principles of Te Tiriti o Waitangi. ICT Services at AUT supports innovative and secure digital solutions to enhance teaching, research, and student experiences, employing nearly 150 professionals dedicated to future-focused technology.

Role Overview

The Student Support Technician provides essential ICT assistance directly to students at AUT's City, North, and South campuses. This permanent, full-time role involves delivering excellent customer service and reliable technical support within a multicultural academic environment. The technician will handle first-contact IT issues and contribute significantly to the success of AUT's IT support framework.

Key Responsibilities

• Offer ICT assistance and support to a diverse student body across three campuses.
• Collaborate within a supportive, team-oriented workplace fostering positivity and engagement.
• Provide high-quality, accurate, and personable computer help to students.

Required Skills and Experience

• Proficiency with Microsoft Office applications in both Windows and Mac OS environments.
• Exceptional oral and written communication skills, able to convey information clearly and precisely.
• Strong problem-solving capabilities involving creative thinking and solution development.
• Effective planning, organization, and prioritization skills to manage workload based on customer needs efficiently.
• Ability to work autonomously, maintaining a high standard of service independently.

Working Hours and Conditions

The position requires 37.5 hours weekly, distributed through rostered shifts from 8 AM to 11 PM, Monday through Saturday.

Eligibility and Qualifications

• Graduate level education or equivalent relevant experience is expected.
• Desirable to hold a bachelor's degree or similar qualification.
• Demonstrated strong customer service aptitude in multicultural settings.
• Commitment to equity, diversity, inclusion, and supporting AUT’s cultural journey centered around Te Aronui.

Values and Cultural Fit

The ideal candidate embraces cultural humility and respects the Treaty of Waitangi, Indigenous peoples, and diverse communities. Experience contributing to Indigenous, equity, or inclusion initiatives is highly advantageous.

Compensation

Salary ranges from $62,000 to $66,000 annually, commensurate with experience and qualifications.

Additional Information

• Start date: Immediate availability preferred.
• AUT offers a values-driven, inclusive workplace culture with flexible working arrangements and competitive benefits including generous leave and professional development.
• Applications require a CV and cover letter addressing interest in the role and qualifications against key criteria.
• Application deadline: 24 September 2026, 11:55 PM.