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Technical Support Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
We are seeking a Technical Support Executive to handle customer inquiries and resolve technical issues effectively. The role involves supporting customers through various communication channels, troubleshooting software and connectivity problems, and ensuring timely solutions.
Key Responsibilities
- Address customer questions via phone, email, chat, or ticketing platforms.
- Investigate and resolve technical problems, including software glitches, networking, installation, and configuration challenges.
- Document and monitor issues using CRM or helpdesk software such as Zendesk, Freshdesk, or Jira.
- Refer complex or unresolved problems to senior technical staff or appropriate departments.
- Assist customers by guiding them through detailed solutions, remote assistance sessions, or self-service guides.
- Update and maintain FAQs, knowledge bases, and troubleshooting documentation.
- Keep an eye on system alerts and performance metrics to identify and report potential concerns proactively.
- Collaborate with product and development teams to communicate consistent issues for improvement.
- Meet agreed-upon service level agreements and response time targets.
- Provide basic training to clients or users on software use.
- Follow up with customers after resolution to ensure satisfaction and collect feedback.