Technical Support Executive

About the Role

Personal Network invites applications for the role of Technical Support Executive based in Bengaluru. This position involves providing exemplary service desk and help desk support to customers through various communication channels.

Key Responsibilities

• Engage with customers via phone, email, chat, or other methods with professionalism and courtesy.
• Swiftly identify and resolve customer questions, concerns, or problems to ensure satisfaction.
• Gain thorough familiarity with company products and services to offer precise assistance.
• Keep comprehensive and accurate records of customer interactions, including issues addressed and follow-up steps.
• Diagnose customer difficulties, troubleshoot effectively, and escalate complex cases when necessary.
• Coordinate with colleagues and different departments to enable efficient issue resolution.
• Uphold company policies and maintain high customer service quality standards.
• Collect and communicate feedback from customers to relevant teams to support product and service improvement.
• Engage in continuous learning through training to upgrade customer service skills and product knowledge.

Requirements

• Minimum qualification of a high school diploma or equivalent; bachelor's degree preferred but not mandatory.
• Excellent verbal and written communication abilities.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain composure and professionalism under pressure.
• Customer-centric mindset with excellent interpersonal skills.
• Basic computer proficiency and willingness to learn customer support software (training provided).
• Availability to work flexible hours, including evenings, weekends, and holidays as required.
• Previous experience in customer service is advantageous but not compulsory.

Additional Information

• Position: Service Desk - Customer Support Representative / Helpdesk.
• Experience Range: Six months to five years.
• Compensation: Annual salary between 300,000 and 450,000 INR.
• Work Schedule: Rotational or 24/7 shifts based in Bangalore.
• Qualifications Accepted: Any Graduate/ BE / 10+2+3 or equivalent.