Customer Support Executive

Overview

The Customer Support Executive acts as the primary liaison between Creative Design and its customers, addressing inquiries and resolving issues promptly to ensure high customer satisfaction.

Key Responsibilities

• Manage customer questions and concerns through various channels including phone, email, chat, and social media platforms.
• Resolve complaints and issues professionally and expediently.
• Provide customers with accurate details regarding the company’s products, services, and policies.
• Document all customer interactions and problem-solving outcomes thoroughly.
• Refer complex problems to the relevant departments when necessary.
• Conduct follow-ups to confirm that customer problems have been solved satisfactorily.

Eligibility and Qualifications

• Completion of 12th grade, bachelor's degree, or equivalent experience; fresh graduates are welcome to apply.
• Previous experience in customer support or a related service field is preferred.
• Strong communication skills, both verbal and written.
• Effective problem-solving capabilities along with excellent interpersonal skills.
• Capacity to efficiently work in a high-tempo environment.