Strategic Solutions Engineer

Role Overview

This strategic position supports partner-driven enterprise growth throughout the APAC region and is based in Australia. Sitting at the intersection of solutions engineering, enterprise pre-sales, partner enablement, and solution architecture, this role entails customer-facing responsibilities focused on driving complex solution sell-through and successful implementations. The position requires engaging directly with customers, developing scalable enablement programs, and executing partner motions in a fast-paced, commercially-driven, and collaborative environment with considerable autonomy.

Key Responsibilities

• Develop and execute comprehensive technical enablement initiatives that include workflow mapping, business process analysis, AI agents and workflows, solution design, competitive positioning, product demonstrations, and commercial discussions.
• Mentor strategic partners across the APAC region to build self-sufficiency in customer discovery, solution creation, technical validation, and deal management.
• Lead technical aspects of partner-generated deals from initial discovery and proof of concept through to final handoff and expansion, ensuring alignment with measurable revenue goals.
• Collaborate with Account Executives on direct strategic opportunities by facilitating discovery, solution design, demos, and technical evaluation processes.
• Drive technical demonstrations and in-depth sessions to onboard new partners and expand existing partner practices.
• Empower partners to identify and develop AI and Certified Agent opportunities through workshops and collaboration with AI specialists.
• Organize and contribute to partner workshops, executive gatherings, in-market initiatives, and related activities to boost partner engagement and commercial leads.
• Manage reseller-related functions including billing, procurement, renewals, expansion activities, and coordination with Professional Services for delivery and escalation support.
• Work cross-functionally with Professional Services, Customer Success, Product, Engineering, and Solutions Engineering teams to address technical challenges, assist with RFP responses, and relay partner feedback to enhance products and processes.
• Create reusable enablement content, partner materials, case studies, and success stories to scale technical and commercial partner programs regionally.

Candidate Requirements

• At least eight years’ experience in enterprise pre-sales, solutions engineering, sales engineering, solutions consulting, or a related customer-facing technical role.
• A minimum of two years supporting or enabling channel partners, VARs, system integrators, resellers, or engaging in partner-led go-to-market strategies.
• Proven capability to initiate and grow programs from inception rather than solely executing pre-existing processes.
• Excellent presentation, storytelling, workshop facilitation, and communication skills, with the talent for translating technical features into clear business value tailored to diverse audiences.
• Experience with designing or articulating solutions involving APIs, web services, automation, integrations, workflow setup, and technical validation processes.
• Proficient in business process mapping; adept at analyzing, documenting, and optimizing complex processes within various business environments.
• Ability to establish trust and credibility with partners, customers, and sales teams, effectively manage objections, and act as a reliable technical consultant.
• Hands-on knowledge of AI and large language model (LLM) technologies, integration platforms like Unito, Workato, Zapier, or Integromat, along with web services and APIs.
• Strong commercial insight, structured problem-solving aptitude, and capability to juggle multiple priorities independently in a dynamic environment.
• Comfortable influencing stakeholders and working collaboratively across functions without direct authority.
• Capacity and willingness to travel up to half of the time for customer engagements, partnerships, and regional activities.
• Residency in Australia is required, preferably located in Sydney, Melbourne, or Brisbane.

Benefits and Additional Information

• This is a fully remote role available to candidates anywhere in Australia.
• Opportunity to engage in high-impact strategic enterprise projects across the APAC region.
• Position combines aspects of partner strategy, technical consulting, enterprise sales, and AI enablement with significant autonomy to innovate partner enablement programs.
• Exposure to cutting-edge AI, LLMs, automation, integration tools and modern workplace technologies.
• Collaborative environment spanning Sales, Professional Services, Customer Success, Product, Engineering, and Solutions Engineering teams.
• Chance to contribute to partner events, client engagements, AI transformation efforts, and regional development initiatives.
• Committed to fostering an equal-opportunity workplace that ensures fair assessment of all applicants.

Note on Application Process and Data Privacy

The hiring process involves AI-assisted candidate evaluation to ensure objective and efficient review based on core role requirements. All final hiring decisions are made by human reviewers. Applicant data is processed under relevant data protection laws and applicants retain rights to access, rectify, erase, or object to personal data handling. Candidates may request further details regarding data processing.