Store Manager

About Pet Valu

Pet Valu encompasses brands like Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, forming one of North America's largest retail chains focused on pet food and supplies. We cater to a wide range of pets including dogs, cats, companion birds, wild birds, fish, reptiles, and small animals. Dedicated to community support, our stores collaborate with local shelters and charities through adoption initiatives, food banks, donation drives, and fundraisers.

Position Overview

We are seeking a Store Manager passionate about pet care to lead and develop a team that delivers exceptional service and assists pet owners in selecting the best nutrition and products. This role offers opportunities for growth, comprehensive training, and involvement in a pet-focused career environment.

Key Responsibilities

• Ensure staff deliver excellent customer service and maintain positive relationships with the community, including partnerships with organizations like the Humane Society.
• Oversee recruitment, scheduling, training, task assignments, supervision, and coaching of store employees.
• Maintain compliance with corporate operational standards and procedures across all staff activities.
• Manage administrative tasks such as placing orders, inventory management, conducting audits and safety checks, coordinating minor repairs, and completing corporate documentation.
• Lead team efforts to meet business objectives and sales targets.
• Perform additional duties as assigned.

Qualifications and Requirements

• At least two years of experience in customer service and retail store management.
• Strong enthusiasm for continuous learning and growth within the pet care industry.
• Friendly and outgoing demeanor with excellent customer service skills.
• Availability to work weekends and evenings as per scheduling needs.
• Reliable transportation to commute to the store location.
• Capability to observe and coach employees on sales methods and customer service enhancements.
• Skill in recognizing workplace conflicts and escalating appropriately.
• Familiarity with point-of-sale (POS) systems.
• Physical ability to repetitively lift items weighing up to 50 pounds.
• Previous industry experience is advantageous but not mandatory.

Compensation and Benefits

• Starting hourly wage of $20.45.
• Management training programs.
• Comprehensive product knowledge development.
• Employee discounts.
• Competitive pay scale.
• Paid benefits package.
• Supportive, pet-oriented work atmosphere.