Store Manager - Convenience

Position Overview

As a Store Manager in our convenience stores, you are more than just a manager; you are a pivotal leader driving the success and daily operations of your store. By combining decisive leadership with a strong commitment to service and operational excellence, you inspire your teams to elevate the shopping experience for all customers. You take hands-on responsibility for product availability, safety compliance, and smooth store functioning, making the working environment fulfilling for colleagues and enjoyable for customers alike.

Key Responsibilities

You will have full ownership of your convenience store, overseeing all operational aspects to ensure alignment with our mission of providing good food that is joyful, accessible, and affordable every day. You will lead a team comprising Customer and Trading Managers who manage daily shifts while you plan strategically for trading activities up to six months ahead. Your commercial acumen will allow you to anticipate and resolve challenges proactively. Amidst dynamic retail environments with ongoing business initiatives and changes, you will consistently make informed and sometimes difficult decisions, balancing responsibility with rewarding outcomes.

Essential Qualities and Experience

• Consistently deliver exceptional customer experiences and take initiative to enhance the customer journey.
• Experience managing fast-paced retail operations with accountability for customer satisfaction, sales targets, and team performance.
• Exemplary leadership that embodies our values and motivates teams of managers and colleagues.
• Proficiency in leveraging data and insights to optimize planning, improve results, and enhance KPIs or customer experience.
• Skilled in handling employee relations, including dismissal processes, with thorough understanding of HR policies.
• Adept at driving change while maintaining team engagement, focus, and wellbeing.

Company Benefits

• Private healthcare available, with eligibility for single coverage and options to upgrade to family coverage annually.
• Access to interest-free car loans up to £10,000.
• An annual bonus program tied to both company and individual performance metrics.
• Discount card providing 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, with additional 15% discounts on Fridays and Saturdays at Sainsbury’s.
• Generous leave entitlements, including maternity and paternity options.
• A pension plan with employer match ranging between 4% to 7.5% of your contributions.
• A share purchase scheme offering investments at discounted prices.
• Comprehensive wellbeing resources including emotional support, counseling, and legal/financial advice.
• Colleague networks fostering community and personal growth.
• Cycle to Work scheme offering tax and NI savings on bike hire and equipment.
• Exclusive deals on gym memberships, dining, holidays, vouchers, and more.

Inclusivity Commitment

We strive to create an inclusive workplace where all colleagues can reach their full potential and every customer feels valued. This includes offering extended discretionary leave for families, assistance for carers, and resources for team members to understand and fulfill their roles effectively. Our internal networks support representation and aim to remove barriers, while development opportunities like mentorship and training support career growth and success. We actively celebrate diversity through initiatives and events that promote a culture of respect and inclusion. If you need any reasonable adjustments during the recruitment process, please inform us so we can accommodate your needs.