Spa & Recreation Coordinator

Position Overview

The Spa & Recreation Coordinator plays a vital role in fostering membership engagement, retention, and expansion for the Spa & Recreation Department. This individual delivers key administrative and operational assistance while serving as the central liaison for members. Responsibilities include updating member profiles, encouraging renewals, and ensuring top-quality service. The Coordinator also supports spa front desk tasks, departmental paperwork, and facilitates the collaboration between Spa and Finance departments.

Key Responsibilities

• Serve as the main contact for all members of the Spa and Recreation programs, establishing and nurturing strong relationships through consistent communication and follow-up.
• Keep membership information up to date, including profiles, preferences, and records.
• Actively monitor membership expirations and promote renewals to maximize retention and growth.
• Highlight membership benefits to encourage sign-ups and renewals.
• Celebrate member milestones and special occasions like birthdays to enhance loyalty.
• Create membership reports and handle administrative duties related to memberships.

Candidate Requirements

• Possess at least a high school diploma or equivalent (G.E.D.).
• Have no less than three years of experience in membership administration, member relations, spa operations, hospitality administration, or related customer service-oriented roles.
• No supervisory responsibilities are required for this position.
• No specific licenses or certifications are mandatory.

Additional Information

The position is based on Salwa Road in Doha, Qatar, and is full-time with no remote work option. The role is classified as non-management.

Our organization values diversity and is an equal opportunity employer. We embrace various backgrounds and experiences to enrich our team culture. Discrimination based on protected categories, including disability or veteran status, is strictly prohibited.

Company Philosophy

Our brand is dedicated to empowering guests to improve their wellbeing, enabling them to perform at their best. We seek team members who are passionate about wellness, active, optimistic, and adventurous. Join us to thrive professionally and personally while contributing to a supportive global team environment.