Shift Leader

Role Overview

We are seeking a dedicated Shift Leader to become part of One Stop, a Tesco subsidiary. This role involves working in a dynamic retail environment where each day presents new challenges. The Shift Leader will take charge of store operations during shifts, guiding a team to maintain a clean, well-stocked store that exceeds customer expectations. With customer satisfaction as a top priority, the role requires ongoing coaching and feedback to elevate service quality. A hands-on approach is essential to understand store performance deeply and drive effective improvements, while ensuring a safe environment for both staff and shoppers.

Key Responsibilities

• Lead and coordinate the team to provide an effortless shopping experience in the community.
• Oversee store opening and closing procedures, covering duties to ensure decisions benefit customers, colleagues, and maintain safety.
• Serve as the primary point of contact for day-to-day operational queries in the Store Manager's absence.
• Assist the Store Manager in organizing seasonal, community, and charity events to foster an inclusive atmosphere.
• Ensure the store remains clean, orderly, and visually appealing consistently.
• Prioritize restocking products important to customers.
• Maintain accurate point of sale and shelf edge labeling to reflect high standards.
• Promptly address overcharging issues and implement measures to prevent recurrence.
• Manage customer queues proactively to guarantee a positive shopping journey.
• Schedule colleagues effectively to align with trade patterns, ensuring timely breaks and delivery of daily priorities.
• Apply deep knowledge of the store’s workings to lead improvements practically.
• Adhere strictly to health and safety protocols and ensure compliance among colleagues.
• Communicate effectively with the team to keep them well-informed.
• Identify operational simplifications and discuss these with the Store Manager.
• Maintain customer-first mindset in all activities.
• Be readily available to resolve customer inquiries, ensuring their satisfaction.
• Tailor service to meet individual customer needs.
• Recognize and celebrate colleagues who provide excellent service.
• Identify and help eliminate obstacles that interfere with service quality.
• Resolve colleague concerns during the Store Manager’s absence or escalate as necessary.
• Ensure appropriate staffing levels and actively arrange cover for absences or sickness.
• Act as a verified Keyholder, responding to alarm call-outs to maintain store security.
• Monitor and act promptly on internal communications, keeping staff informed.
• Manage colleague coordination to meet operational and customer demands, providing feedback to the Store Manager on team issues.
• Balance time spent between customer service and stock replenishment areas.
• Support absence management, including conducting return-to-work interviews and applying One Stop absence policies.
• Build meaningful relationships with Area Managers and People Partners to escalate issues and benefit from coaching.
• If the store features a Post Office Local, manage its day-to-day functioning, contingent upon passing Post Office financial and criminal background checks.

Required Skills and Attributes

• Clear and effective communication skills.
• Strong customer focus and service orientation.
• Effective problem-solving abilities.
• Team coordination and leadership skills.
• High attention to detail.
• Ability to adapt to changing circumstances.
• Basic technical proficiency relevant to store operations.
• Efficient time management capabilities.

Benefits and Culture

One Stop is committed to simplifying everyday life for customers through quality products, value, and friendly service within local communities. Being part of the Tesco Group allows the blending of large-organization benefits with a close community feel. The company encourages flexible working arrangements to accommodate diverse life situations such as career beginnings, caregiving, retirement planning, or parenthood.

Colleagues are valued equally to customers and enjoy a range of benefits aligned with this philosophy, though these may differ slightly from those offered by Tesco itself.

Community engagement is central, with over £10.4 million raised for charities and donations equating to 1.6 million meals through partnerships focused on reducing food waste and supporting those in need.

Diversity and inclusion are core to One Stop’s values, fostering an environment where all backgrounds and perspectives are respected. The company is a Disability Confident Leader and provides accommodations during recruitment to ensure fairness.

Support networks for colleagues include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women to promote a supportive and inclusive workplace.

Recruitment Information

One Stop reserves the right to close this vacancy prior to the closing date if a suitable candidate is found, thus early applications are encouraged.