Customer Service Assistant at One Stop in Ely

Role Overview

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join their team in Ely. This position involves working in a dynamic retail setting where each day offers new challenges. The role is essential to daily store operations, prioritizing excellent customer service, inventory management, payment processing, and store upkeep. Employees are encouraged to enhance the customer experience through coaching and feedback, ensuring the store remains welcoming and safe for everyone.

Key Responsibilities

• Deliver personalized and enthusiastic service to customers, ensuring their needs are met with pride and dedication.
• Proactively solicit customer feedback by encouraging participation in the 'have your say' survey.
• Perform versatile duties across all store sections, including online orders, cash registers, shelf replenishment, vending, and inventory tasks to support smooth store functioning.
• Adhere strictly to safety training and protocols to maintain a safe working environment.
• Participate in seasonal, community, and charitable activities to foster an inclusive and supportive store atmosphere.
• Understand store performance metrics and contribute collaboratively to profitable outcomes.
• Exemplify company values by creating a welcoming environment and adhering to all store policies.
• Accurately clock in and out at shift start and end for correct wage calculation.
• Maintain safety for self, colleagues, and customers by following security guidelines and using available safety equipment.
• Comply with the ‘think 25’ age verification policy when selling restricted products.
• Respond promptly to assistance requests or malfunctions at self-service checkouts, keeping customers informed of actions taken.
• Keep the store clean, organized, and free of congestion to ensure a pleasant shopping experience.
• Occasionally lead the shift in the absence of shift leaders or store managers.
• Strictly follow all training to uphold safety and legal standards.
• If assigned duties involving a Post Office Local, undergo and pass a financial and criminal background check; failure to pass may lead to job offer withdrawal.

Why Join One Stop?

One Stop strives to simplify everyday life for customers with quality products, value pricing, and friendly service. Operating as part of Tesco Group yet preserving a community-focused neighborhood feel, it offers a welcoming workplace and opportunities for personal growth.

Flexible Working

Recognizing diverse life circumstances, One Stop encourages open discussions about flexible schedules to support employees at various life stages, such as carers, parents, or those approaching retirement.

Employee Benefits

Colleagues are highly valued, reflected in numerous benefits tailored to enhance work life. While benefits may differ from those at Tesco, they are competitive and supportive. Detailed benefits information is available upon request.

Community Engagement

The company maintains deep ties with local communities through charity support and partnerships aimed at reducing food waste and aiding those in need. Employees have opportunities to contribute to these initiatives both locally and nationally.

Diversity and Inclusion

One Stop commits to an inclusive and diverse workplace that values individual perspectives and experience. It holds Disability Confident Leader (Level 3) status, providing accessibility support during recruitment and beyond. Six employee networks promote a safe, supportive culture where everyone can thrive.

Additional Information

• The vacancy may close early if a suitable candidate is found, so early application is encouraged.