B
- Experience
- Any
- Salary
- INR 10,000 – INR 12,000 / month
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
We are seeking a dedicated Customer Service Representative (CSR) to join our team in Surat, Gujarat. This role involves welcoming and assisting guests, providing detailed information about available games and services, and ensuring an excellent customer experience.
Key Responsibilities
- Greet and provide guests with information regarding games and services offered.
- Accurately handle ticketing processes, billing, and point-of-sale (POS) transactions.
- Inform customers about safety protocols and guide them on proper use of activities.
- Address customer inquiries promptly and escalate any unresolved issues to the appropriate channels.
- Actively promote special offers, events, and birthday packages to guests.
- Maintain a smooth guest flow throughout all activity areas.
- Collaborate effectively with floor staff and party coordinators to ensure seamless service delivery.
- Gather customer feedback and communicate insights to management for continuous improvement.
Additional Information
Working Hours: Shift from 4 PM to 1 AM daily.
Salary: Monthly compensation between 10,000 and 12,000 INR.
Skills
How they work
Communication
Teamwork & Collaboration
Attention to Detail
Customer Focus