Customer Service Representative

Position Overview

As a Customer Service Representative at Aristocrat Gaming located in Greystanes, NSW, you will manage inbound communications through calls and emails via our service line. A key part of your role involves generating and assigning service job requests to field technicians nationwide, as well as tracking and updating job statuses.

Key Responsibilities

• Respond promptly to incoming service calls and emails to create job requests efficiently.
• Use Salesforce to generate and distribute all service job assignments to appropriate field technicians.
• Ensure daily closure of tasks and completed jobs, documenting critical details accurately.
• Monitor and report on service call metrics, including open and contract reports.
• Maintain up-to-date and accurate customer information within the database.
• Communicate job status updates and follow-ups with customers as necessary.

Work Arrangement

At Aristocrat, we support flexible work schedules, offering a hybrid model with three days onsite at our Greystanes office and two days working remotely.

Candidate Profile and Requirements

• Proven experience in customer service roles; prior call center experience is advantageous.
• Strong relationship-building skills with various stakeholders.
• Proficiency with Microsoft Office applications.
• Salesforce experience is beneficial but not mandatory.
• Ability to quickly adapt and learn in a dynamic and fast-paced team environment.
• Team-oriented mindset with excellent collaboration skills.

Compensation and Benefits

Aristocrat offers a competitive remuneration package aimed at rewarding individual performance and supporting employee wellbeing. The package encompasses salary, potential bonuses, health and wellness benefits, paid time off, retirement options, insurance, and other regionally mandated benefits. Specific compensation details will be communicated during the hiring process.