Shift Lead

Overview

B&Q is planning a new store opening in November 2026 at TradePoint Hanworth - TW13 6EZ. The Shift Lead role is full-time, requiring 36.75 hours per week with shift patterns from Monday to Sunday and working hours spanning 5am to 10pm. It is a permanent contract paying £15.40 hourly along with pension and 6.6 weeks of holiday. Training sessions will be held at nearby B&Q locations starting end of September prior to the store launch. This is a keyholder role involving early starts and late finishes.

Role Responsibilities

The Shift Lead is pivotal in running daily store operations and ensuring a safe shopping and working environment for colleagues and customers. You will oversee shifts to promote a positive experience by deploying colleagues effectively to maximize customer impact. This role requires being the first point of contact for customers and team members, maintaining store safety and smooth operations throughout each shift.

Requirements and Qualities

Ideal candidates will have a passion for customer service and a broad understanding of the store beyond specific sections. You'll be attentive to safety and compliance, enjoy teamwork and colleague interaction, and bring enthusiasm and motivation to your team members daily. Confidence in autonomous decision-making at pace for customer benefit is essential.

Benefits

Joining B&Q means becoming part of an inclusive, diverse workforce where all employees feel valued. Benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks holiday entitlement, payroll giving, employee assistance program, shopping discounts, and wellbeing initiatives. B&Q supports applicants needing adjustments during recruitment or interviews to ensure accessibility.

Additional Information

For support during application or interviews, candidates can contact recruitment@b-and-q.co.uk for recruitment accommodations.