Settlement Specialist - Digital Home Lending

About Unloan and the Role

Join Unloan, a digital lending startup supported by Commonwealth Bank, focused on revolutionising the home loan experience across Australia. Our diverse team includes product managers, designers, engineers, risk managers, and lenders who collaborate to deliver a seamless digital to settlement journey for customers.

Key Responsibilities

• Manage all post-approval settlement activities ensuring customers experience a smooth and timely settlement process.
• Follow up on loan documentation, verify settlement conditions, resolve shortfalls, and complete disbursement tasks.
• Collaborate closely with the Assessment Team to clarify and resolve loan structures, financial payouts, fees, and shortfall calculations.
• Maintain oversight of your settlement pipeline and coordinate with customers and third-party Settlement Agents to meet daily settlement deadlines.
• Conduct retention conversations to effectively represent Unloan’s customer proposition and product offerings.
• Execute important tasks within PEXA to expedite customer settlements.
• Promote a customer-centric culture within a high-performance team environment.
• Identify and recommend service delivery improvements to enhance efficiency.
• Build a reputable personal brand through consistent delivery of exceptional customer service.
• Benefit from leadership support fully committed to your professional success.

Candidate Profile

• Previous experience as a Settlements Specialist, preferably with knowledge of home lending processes.
• Comfortable operating in fast-paced, customer-oriented settings with a passion for excellence in service delivery.
• Attention to detail, resilience, and problem-solving skills in addressing customer needs.
• Familiarity with mortgage documentation such as Certificates of Title, Statutory Declarations, National Mortgage Forms, and Loan Contracts.
• Strong communication skills to engage customers and provide expert guidance through digital channels (email, SMS, live chat) and outbound calls.
• Ability to work independently while also contributing effectively within a driven team.

Working Environment

This hybrid role requires presence in the office approximately 10% of the time (once every two weeks) at one of the core locations (Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin) while primarily working remotely. Candidates must have a quiet, comfortable home workspace with reliable high-speed internet connectivity.

Benefits and Support

• Flexible hybrid working arrangements balancing office and remote work.
• Additional leave options including purchased annual leave, parental leave, and up to five days of "Life Leave" annually.
• Competitive salary with superannuation, performance bonuses, and exclusive employee banking advantages.
• Health and wellness initiatives such as a Fitness Passport, Health Hub, and mental health resources.
• Opportunities for career growth, development programs, and recognition rewards.
• Paid volunteering leave and community engagement opportunities.

Additional Information

The position invites applications nationwide, supporting a remote-friendly culture. Commonwealth Bank is committed to inclusivity and accessibility; applicants requiring assistance can contact HR Direct. Applications will be accepted until August 31, 2026.