ServiceNow Platform Architect

About Aptiv and Role Overview

Aptiv is progressing its worldwide digital transformation through a strategic alliance with ServiceNow, integrating Aptiv's edge-to-cloud intelligence with the ServiceNow Platform to enhance intelligent automation, operational resilience, and enterprise-wide efficiency. This partnership links live data from complex, asset-intensive settings with modern digital workflows, enabling smarter decision-making, quicker reactions, and a scalable, future-proof operational model.

As the ServiceNow Platform Architect, you will be instrumental in guiding this transformation by defining the platform’s enterprise architecture, establishing governance standards, and designing innovative, high-performance solutions that maximize Aptiv’s ecosystem and leverage the strategic collaboration with ServiceNow.

Key Responsibilities

• Define and maintain the ServiceNow platform architecture and roadmap, ensuring alignment with overall enterprise objectives.
• Set and enforce governance, standards, and best practices for the platform.
• Create and update technical design documentation, architectural models, and platform standards.
• Lead design and deployment across multiple ServiceNow modules including ITSM, ITOM, CSM, HAM, SAM, CMDB, Discovery, SPM, and GenAI/Now Assist.
• Build scalable solutions using tools like Flow Designer, Workflow Data Fabric, APIs, MID servers, and custom applications.
• Manage platform upgrades, patches, cloning procedures, and environment strategies across Development, Testing, Sandbox, and Production setups.
• Develop integration strategies with enterprise systems such as Entra ID, Azure, AWS, Zabbix, Tanium, Cisco ISE, Salesforce, and Microsoft 365.
• Maintain CMDB data integrity and implement reconciliation strategies, while optimizing license utilization and platform costs.
• Collaborate with security and infrastructure teams to ensure compliance and reduce risks.
• Support the design and execution of a platform operating model to achieve business outcomes and encourage adoption.
• Provide technical leadership, coaching, and mentoring to developers and administrators, guiding standards for configuration and coding to improve deployment speed.

Candidate Profile and Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related disciplines.
• More than 8 years of practical experience working with ServiceNow platform.
• Mandatory certifications: CSA and CAD; preferred certifications include CTA and CIS.
• Extensive expertise in ITSM, ITOM, CMDB, Discovery, HAM, SAM, and Customer Service Management.
• Strong command of ServiceNow architectural patterns and performance enhancements.
• Proven skills in enterprise integration and data synchronization.
• Experienced in managing multi-instance strategies as well as complex migrations like cloning, splitting, and consolidating.
• Knowledge of GenAI and automation technologies such as Now Assist, Virtual Agent, Natural Language Understanding, and AI Search.
• Excellent ability to manage stakeholders and communicate effectively across diverse audiences.
• Capability to interpret business needs into scalable technical solutions.
• Background in cloud architectures, including Azure and AWS platforms.
• Expertise in performance analytics and reporting tools.
• Experience participating in large-scale transformation initiatives such as mergers and acquisitions, carve-outs, and global deployments.
• Familiarity with Agile, SAFe, and DevOps frameworks.

Key Attributes

• Visionary leadership, demonstrating strategic thinking and technological innovation aligned with long-term business goals.
• Strong collaboration and influence skills, fostering relationships across business units and senior leadership to drive organizational change.
• Business acumen with an understanding of IT's role in achieving corporate objectives.
• Problem-solving aptitude for navigating complex technical challenges balanced against business priorities.

Why Work at Aptiv?

• Aptiv offers an inclusive environment encouraging growth and development, irrespective of gender, ethnicity, or belief systems.
• Your work directly contributes to Aptiv’s commitment to safety, aiming for zero fatalities, injuries, and accidents.
• Comprehensive support including competitive health insurance to assist with family care and physical and mental wellness.

Employee Benefits

• Generous personal holidays and healthcare coverage.
• Pension plans and tax saver schemes.
• Complimentary onsite breakfasts and lunches.
• Discounted corporate gym memberships.
• A multicultural workplace with opportunities for learning, professional development, coaching, and certifications.
• Recognition programs for innovation and excellence.
• Conveniently located in Grand Canal Dock, with excellent access to public transportation including trains, buses, and bike-share facilities.

Equal Opportunity Employer Statement

Aptiv is committed to equal employment opportunities for all qualified candidates without discrimination based on race, color, religion, sex, gender identity, sexual orientation, disability, protected veteran status, or any other legally protected characteristic.