ServiceNow Architect

Job Overview

We are in search of a seasoned ServiceNow Architect adept at leading the design, governance, and delivery of enterprise-level ServiceNow solutions. The role focuses on defining platform architecture, setting technical standards, and ensuring scalable, secure, and future-proof ServiceNow implementations spanning various modules and business areas.

Primary Responsibilities

• Architect comprehensive ServiceNow solutions across the entire platform.
• Create architectures that are scalable, secure, and maintainable according to ServiceNow best practices.
• Convert business requirements into technical solution designs and implementation plans.
• Conduct architecture reviews and uphold technical governance throughout project lifecycles.
• Design intricate workflows, integrations, automations, and data models to support enterprise-level processes.
• Implement platform standards, design methodologies, development frameworks, and governance structures.
• Formulate platform strategies and roadmaps aligned with business goals.
• Maintain architectural uniformity across all ServiceNow deployments and upgrades.
• Establish governance over development, release management, upgrades, integrations, and platform upkeep.
• Assess technical debt and champion continuous enhancements to the platform.
• Advise on scalability, performance improvements, and future platform capabilities.
• Lead and mentor architects, consultants, developers, and administrators.
• Review technical designs, specifications, and code to ensure compliance with standards.
• Serve as the ultimate technical authority in ServiceNow projects and programs.
• Support complex decision-making during solution design and implementation phases.
• Facilitate technical workshops, architectural discussions, and stakeholder reviews.
• Design integration with enterprise systems such as ERP, HR, identity management, monitoring tools, cloud, security, and third-party platforms using REST, SOAP, IntegrationHub, and middleware.
• Ensure solutions comply with enterprise architecture, security policies, and data governance.
• Collaborate with enterprise architects and infrastructure teams on technology initiatives.
• Partner with project managers and delivery leads to ensure project success.
• Engage C-level stakeholders providing strategic advice on ServiceNow platform usage and benefits.
• Participate in business development, solution evaluations, and proposal creation.
• Conduct customer workshops, demos, and architectural assessments as a trusted advisor.

Essential Qualifications and Experience

• At least 8 years of experience with ServiceNow, including a minimum of 3 years in an architectural capacity.
• In-depth knowledge across ServiceNow suites such as ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM/GRC, and SecOps.
• Comprehensive understanding of ServiceNow platform architecture, data models, security frameworks, CMDB, CSDM, integrations, and automation features.
• Extensive hands-on experience with JavaScript, Glide API, Flow Designer, IntegrationHub, Web Services, MID Server, and platform customization.
• Track record of delivering large-scale, enterprise ServiceNow implementations.
• Strong grasp of ITIL principles and service management best practices.
• Familiar with Agile and DevOps methodologies.
• Excellent consulting, stakeholder engagement, and presentation capabilities.
• Effective communication skills suitable for both technical teams and executive leadership.

Recommended Certifications

• ServiceNow Certified Technical Architect (CTA) is preferred.
• ServiceNow Certified Master Architect (CMA) is advantageous.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Multiple CIS certifications across ServiceNow products.
• ITIL Foundation or higher.
• TOGAF certification is desirable.

Academic Credentials

A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline is required.