Modern Workplace Solutioning Lead

Job Overview

We seek a Modern Workplace Solutioning Lead able to collaborate effectively with senior executives such as CIOs, CTOs, and CHROs, to identify workplace transformation challenges and craft business-focused managed service solutions. This role demands comprehensive expertise across the Modern Workplace ecosystem, strong consulting and solutioning skills, and the capability to translate technology into tangible business results.

Key Responsibilities

• Engage senior leadership to grasp their workplace strategies, business priorities, employee experience issues, operational limits, and transformation goals.
• Lead consulting and solutioning efforts to turn client challenges into impactful, business outcome-driven managed services solutions.
• Develop and present complete Modern Workplace strategies encompassing technology, service delivery, operating models, transformation plans, governance, commercial frameworks, and continuous enhancements.
• Demonstrate broad expertise in domains including Service Desk, Digital Employee Experience, Device Management, Device as a Service, Workplace Security, Microsoft 365, Azure Virtual Desktop, Asset Management, Automation, Microsoft Copilot and AI, ServiceNow integration, Managed Services, and Transformation strategies.
• Create solutions emphasizing business outcomes such as employee experience, productivity gains, cost optimization, operational resilience, security, and user satisfaction instead of only technology features.
• Collaborate closely with sales, delivery, architects, commercial teams, and subject matter experts to design distinctive proposals and secure strategic opportunities.
• Proactively identify and support business development and pipeline growth by spotting workplace transformation opportunities beyond reactive RFP responses.
• Lead or participate in client workshops, discovery and executive sessions, walkthroughs, and proposal discussions.
• Develop compelling value propositions, solution narratives, service and operating models, transition plans, and commercial constructs.
• Define governance, service management, operating model, SLA/XLA, KPI, and reporting frameworks aligned with client targets.
• Contribute to and understand commercial models including outcome-based, consumption-based, managed services, and workplace outsourcing engagements.
• Shape Transition and Transformation approaches covering service transition, migration, modernization, adoption, change management, and continuous improvement.
• Stay updated on emerging workplace trends such as Digital Employee Experience, Experience Level Agreements, AI-enabled operations, governance, automation, self-service, and outcome-focused workplace services.
• Position AI and Copilot capabilities emphasizing business value and measurable impacts including productivity, experience, service efficiency, knowledge management, and operational enhancements.
• Build trusted client executive relationships, understanding strategic business drivers beyond technology implementation.
• Work with delivery teams to ensure solutions are commercially feasible, operationally viable, scalable, and aligned with client expectations.
• Support competitive analysis and help develop unique solutions that establish the organization as a strategic partner in Modern Workplace transformation.
• Mentor solution architects and colleagues in consultative solutioning, executive engagement, transformation, and outcome-driven approaches.

Required Experience & Skills

• Extensive experience in Modern Workplace consulting, presales, managed services, workplace transformation, or IT outsourcing.
• Proven ability to engage senior client stakeholders including CIOs, CTOs, CHROs, and IT Directors.
• Strong track record of opportunity creation, influencing client strategies, and pipeline development.
• Wide knowledge of the entire Modern Workplace ecosystem rather than narrow technology specialization.
• Deep understanding of managed services operating models, governance, service management, transition, transformation, and outsourcing.
• Experience preparing RFP/RFI responses, proposals, solution designs, executive presentations, business cases, and commercial offers.
• Expertise in employee experience, Digital Employee Experience, Experience Level Agreements, automation, AI, security, identity management, collaboration tools, endpoint management, and contemporary workplace architectures.
• Ability to correlate technology investments with business outcomes, financial benefits, productivity, risk reduction, and operational efficiency.
• Commercial acumen related to outcome-based and managed services models.
• Excellent skills in executive communication, storytelling, presentations, negotiations, and stakeholder management.
• Experience within large global systems integrators, IT service firms, or workplace managed services environments is highly preferred.

Additional Information

DXC Technology fosters a collaborative work model prioritizing in-person teamwork combined with flexibility to support wellbeing, productivity, and diverse individual work preferences. The company is committed to maintaining an inclusive culture where all employees can prosper.

Recruitment Caution: Beware of fraudulent recruitment schemes involving fake job offers or requests for payments or personal information. DXC does not solicit payments or equipment purchases and does not make employment offers via social media.