Service Engineer

About the Role

At ABB, we contribute to making industries leaner and cleaner, where each team member is empowered to lead, encouraged to grow, and proud of the collective impact. Join us in powering what drives the world.

Position Summary

Reporting directly to the Service Manager, this role involves delivering exceptional technical support for power systems that underpin essential infrastructure. You'll balance technical expertise with a strong customer focus to resolve complex issues, foster continuous improvement, and help customers meet their operational objectives.

Work Environment

This is primarily an on-site role based in Napier, Hawke's Bay, New Zealand, with regular travel to customer locations as necessary.

Key Responsibilities

• Offer expert technical assistance and resolve intricate issues in power systems spanning commissioning, maintenance, troubleshooting, and retrofits, both remotely and on client premises.
• Independently lead specialized service projects, managing schedules, budgets, technical execution, documentation, and health & safety compliance while coordinating among internal and external stakeholders.
• Serve as a technical advisor for management and clients, proposing cost-efficient service options and collaborating with ABB sales teams to identify new service opportunities.
• Promote a culture of continuous improvement by sharing best practices, developing detailed technical documentation, and recommending enhancements to products and quality.

Team Overview

You will be part of ABB's celebrated Napier team, recognized as Hawke's Bay's Exporter of the Year 2025 and recipient of the Ziwi Excellence in Innovation Award. The team emphasizes collaboration, innovation, and a commitment to excellence, fostering learning and pride in delivering globally leading power systems solutions.

Qualifications

• Bachelor's degree in Electrical Engineering or equivalent professional electrical certification.
• At least three years of practical experience in technical support, field service, or related roles within the power sector.
• Strong knowledge of power systems, power electronics, power quality, energy management, and grid stability principles.
• Effective communication skills to clearly convey technical information to technical and non-technical stakeholders.
• Proven problem-solving aptitude, critical thinking under pressure, and the capability to manage complex projects autonomously.
• Willingness to undertake national and international travel for commissioning, support, and training purposes.
• Demonstrated dedication to health, safety, and environmental standards; operational integrity; and ongoing professional development.

Why Join ABB?

We empower you to lead initiatives, share innovative ideas, and deliver meaningful results. You'll benefit from hands-on experience, mentoring, and tailored learning opportunities. Your contributions here will have a significant global impact.

About ABB

ABB stands as a global leader in electrification and automation, enabling customers to operate with sustainability and efficiency through cutting-edge solutions and digital technology. Our Critical Power division ensures mission-critical environments remain operational around the clock worldwide.

Our Napier facility focuses on advanced design and manufacturing of power systems, producing high-quality UPS and power protection products known worldwide for innovation and reliability. Designed and tested in Hawke's Bay, our products support essential global operations.

Diversity and Inclusion

We foster a workforce diverse in background and experience, welcoming curious, courageous, and creative individuals committed to building a cleaner, smarter future.