Service Desk Analyst

Overview

Auckland Council is undergoing a significant digital transformation and has developed one of New Zealand's largest ICT capabilities. We invite an experienced ICT professional to join our dynamic team as a Service Desk Analyst in a full-time permanent role based in Auckland CBD, with remote work flexibility.

Key Responsibilities

• Provide first and second level technical support remotely and in-person for user accounts, file shares, hardware, Microsoft Office 365, Exchange, and SaaS applications.
• Accurately register and analyse support or service requests, aiming for resolution at the initial point of contact wherever possible.

Candidate Profile

• Possess 2-3 years of relevant experience in a similar support role.
• Strong administrative skills working with MS Active Directory user management, groups, policies, Exchange, and Office 365.
• Hold ITIL Foundation V3 certification and/or an education certificate in Computer Science or Information Technology.
• Excellent interpersonal skills with resilience and a strong focus on meeting service level agreements.

What We Offer

• A supportive and established team environment.
• Valuable learning opportunities with exposure to diverse systems, technologies, and innovative projects.
• The chance to build a career within a reputable organization committed to technological advancement and inclusive work practices.

Additional Information

Applications close on October 4th. Auckland Council is an equal opportunity employer valuing diversity and inclusion. Candidates with accessibility requirements are encouraged to disclose this during application for appropriate support.

Note: Employees under salary protection or predecessor Council terms will retain those conditions unless changing position, which will require a new employment contract under current Auckland Council terms.

For further details, contact Jenny Xu privately at Jenny.xu@aucklandcouncil.govt.nz.