Practice Manager - Business Analysis, Technical Product Owners & Infrastructure Engineering

Opportunity Overview

Auckland Council's Technology Services division is inviting experienced leaders to join as Practice Managers in three specialist areas: Business Analysis, Technical Product Owners, and Infrastructure Engineering.

These roles carry two key responsibilities: nurturing and developing team members, and steering the standards, capabilities, and strategic direction of their respective specialist practices.

As a Practice Manager, you will offer clear guidance, impactful coaching, and continuous support to help individuals excel and advance their careers. Additionally, you will leverage your professional knowledge to define exemplary practices, set organizational standards, and enhance capabilities that meet both current demands and future priorities.

Collaborating closely with leadership in product, engineering, and delivery functions, you will ensure your team receives the necessary support and that your practice consistently achieves high-quality outcomes.

Position Specifics

• Business Analysis Practice Manager: Lead and support Business Analysts, enhancing their skills in discovery, problem definition, requirements analysis, and stakeholder engagement. Establish standards promoting quality analysis within Agile, hybrid, and project delivery frameworks.
• Technical Product Owners Practice Manager: Guide Technical Product Owners to develop a mature product ownership practice. Coach on aspects such as product visions, roadmaps, prioritization, and value measurement. Emphasize delivering business outcomes through reliable, resilient, and well-managed technical products and platforms.
• Infrastructure Engineering Practice Manager: Lead Infrastructure Engineering efforts by setting standards and direction. Foster professional growth and embed consistent approaches to infrastructure design, documentation, and quality. Direct improvements across core infrastructure, cloud, networking, application packaging, deployment, IoT, and automation.

Core Responsibilities

• Oversee daily leadership duties including supporting staff wellbeing, managing performance, and assisting with individual challenges.
• Provide coaching and mentorship with clear developmental plans, career pathways, and opportunities for skill enhancement.
• Define and implement strategic direction for your specialist practice to align with Technology Services objectives.
• Establish, embed, and uphold professional standards, methodologies, and quality benchmarks within your discipline.
• Identify capability gaps and lead targeted initiatives such as training, recruiting, knowledge sharing, and succession planning.
• Collaborate with delivery leadership to allocate resources effectively, balancing organizational priorities with individual growth.
• Promote a collaborative community where experts share knowledge, learn collectively, and continuously refine processes.
• Support staff confidence and competency in te reo Māori, tikanga Māori, te ao Māori, and the principles of te Tiriti o Waitangi.

Candidate Profile

Successful candidates will combine strong people management skills with specialist expertise in their technical fields. They will excel at building trust, giving constructive feedback, facilitating career development, and setting work quality expectations.

Proven experience in developing individuals and enhancing practice standards and methodologies is essential.

• A minimum of five years in people leadership roles, capable of managing large teams.
• At least ten years of relevant domain expertise with demonstrated technical or professional leadership.
• Proficiency in coaching, performance management, and conflict resolution.
• Experience in establishing practice standards, identifying skill gaps, and driving successful improvements.
• Capacity to translate organizational strategies into actionable workforce and capability development plans.
• Strong interpersonal skills enabling collaboration and influence across business and technology stakeholders.
• Academic qualifications including a degree in computer science, information technology, or related fields, or equivalent professional experience.

Demonstrating inclusive leadership, sound judgement, and adaptability amidst evolving technologies and organizational priorities is vital for success in this role.

What We Offer

These roles provide a unique chance to shape specialist practices within Auckland Council. You will have substantial influence on people development and contribute meaningfully to technological services impacting Auckland's communities.

Working collaboratively with product management, technology engineering, and delivery leaders, you will drive operational standards, build future capabilities, and support impactful service delivery.

Application Details

Please note the closing date for applications is 30th September.