Senior Software Engineer - Developer Experience

About Heidi

Heidi is a healthtech company committed to transforming healthcare by creating AI-powered tools that support clinicians, allowing them to concentrate on their patients. Within just 18 months, Heidi has contributed over 18 million hours back to healthcare providers, facilitating more than 73 million patient interactions in 116 countries. Currently, the platform supports over two million patient visits every week worldwide. Supported by nearly $100 million in investments, Heidi is expanding across the US, UK, Canada, and Europe with partnerships involving major health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.

Role Responsibilities

• Create, design, and maintain scalable build systems utilised organization-wide, including key build libraries, CI/CD pipelines, and Docker images.
• Develop and enhance tools and integrations to accelerate and smooth local development, build, and test cycles, comprising IDE extensions, CLI utilities, and container workflows.
• Automate release and deployment processes to facilitate rapid and continuous delivery.
• Improve reliability of releases by implementing safe deployment strategies such as canary, blue/green deployments, approval workflows, and environment promotion management.
• Support developer self-service capabilities by expanding tooling for application teams, including environment scaffolding, secrets handling, and automated resource provisioning.
• Work collaboratively with product teams to integrate reliability engineering, incident response practices, and ensure service-level objective adherence.

Required Experience and Skills

• 3 to over 10 years of experience developing tools to enhance developer productivity and experience.
• Proven expertise building CI/CD systems, gitOps workflows, and managing monorepos.
• Hands-on experience administering production environments on AWS or Azure platforms, including services like EKS, ECS, or AKS.
• Strong proficiency in Infrastructure-as-Code tools such as Terraform and Helm.
• Understanding of observability concepts including metrics collection, log management, tracing, and alerting mechanisms.
• Ability to diagnose and troubleshoot issues in distributed system architectures and address performance problems.

Preferred Qualifications

• Experience working with multi-cloud environments involving both AWS and Azure.
• Knowledge of Karpenter, Linkerd, or implementation of service mesh frameworks.
• Familiarity with compliance standards such as ISO 27001, HIPAA, or APRA.
• Exposure to cloud deployments of MongoDB Atlas, Redis, or PostgreSQL.

Company Culture and Work Approach

• Build to Last: Prioritize safety and reliability to ensure trust from clinicians, patients, and colleagues.
• Own Your Practice: Empower all team members to contribute ideas and share accountability for quality standards.
• Move Fast, Stay Steady: Balance rapid progress with maintaining reliability and trustworthiness of solutions.
• Make Others Better: Foster honest feedback, continuous support, and collective growth within teams.

Benefits and Perks

• Flexible hybrid working setup requiring three days per week in the Melbourne office.
• Annual personal development fund of AUD 500 to encourage continuous learning.
• Opportunities to collaborate with talented engineers and creatives in a diverse environment.
• Equity ownership options, allowing employees to share in company success.
• Potential to impact global healthcare while advancing your career in a leading Australian healthtech startup.
• Fast career progression possible for individuals delivering quick, meaningful contributions.

Diversity and Inclusion

Heidi is committed to fostering a workplace culture that values diversity, inclusion, and equity. The company openly embraces individuals from a variety of backgrounds, experiences, and perspectives, promoting equal opportunity for all applicants.