Senior Services Consultant

Company Overview

Dayforce is a global provider of human capital management (HCM) solutions with headquarters in Toronto, Ontario, and Minneapolis, Minnesota, serving regions including North America, EMEA, and APJ. Its award-winning cloud-based platform delivers an integrated database and continuous calculation engine to enhance workforce productivity, compliance, and efficiency globally.

The company's mission, "Makes Work Life Better™," underlines its dedication to employees, customers, and communities worldwide.

Work Location

This role offers full remote flexibility and can be based anywhere in Australia or New Zealand.

Role Overview

The Principal Service Consultant leads the design and implementation of the Dayforce HCM solution, ensuring alignment with client needs through all phases of the project lifecycle: planning, discovery, design, configuration, testing, deployment, and post-launch support. This position collaborates closely with Project Managers to schedule projects, recognize critical dependencies, manage risks, and set realistic client expectations. The role includes mentoring project team members and overseeing configuration and delivery quality.

Key Responsibilities

• Validate and align customer's business needs with Dayforce HCM functionality.
• Design innovative solutions to address client requirements effectively.
• Provide subject matter expertise on strategic implementation projects.
• Lead project meetings, reporting on progress and deliverables.
• Contribute to internal process improvement and best practice documentation.
• Oversee the subject matter expert program within at least one domain such as Payroll or Workforce Management.
• Engage in continuing education activities and mentor colleagues on new product features and implementation best practices.
• Support sales through solution reviews, scoping, and participation in prospect presentations.

Qualifications and Experience

• Bachelor’s degree or equivalent experience required; Master’s degree or postgraduate coursework is advantageous.
• Over a decade of experience in HCM consulting, including at least five years focused on Dayforce HCM.
• Strong background in business process mapping.
• Change management experience is a plus.

Technical Expertise

• Proficient with Microsoft Office suite.
• Experienced in SaaS/Cloud software environments, particularly with HRIS systems.
• Knowledge of relational databases and SQL is an asset.
• Familiarity with complementary applications such as Salesforce.com, SAP, PeopleSoft, JD Edwards, Kronos, and others.
• Comprehensive skill in implementing all Dayforce HCM modules.
• Expertise in HCM business practices across multiple industries, with deep knowledge of at least two Dayforce modules (e.g., Payroll, Workforce Self-Service, Time & Attendance, Leave).

Functional Skills

• Strong customer relationship management and business insight.
• Competent in business functions relevant to human capital management.
• Ability to juggle multiple concurrent projects and customer priorities.
• Excellent organizational, communication, and teamwork capabilities.
• Experience facilitating workshops and mentoring junior consultants.
• Skill in guiding implementation scope and solutions during sales processes.

Distinguishing Attributes

• Exceptional verbal and written communication skills.
• Effective presentation skills adaptable to diverse audiences.
• Ability to build rapport with stakeholders at various organizational levels.
• Collaborative team player across departments and project teams.
• Adept at communicating with both functional and technical teams, including Product Management and Development.
• Strong network-building and coordination abilities across groups.
• Capacity to influence clients to adopt new or modified business practices as required.

Company Culture and Benefits

Dayforce values diversity and equal opportunity, encouraging candidates to apply based on their passions. The company promotes personal and professional development, offering generous leave policies, wellness programs, and competitive remuneration. Volunteer opportunities and charitable involvement are also supported to foster a sense of fulfillment and community impact.

Important Notices

Artificial intelligence tools may be used during applicant screening and assessment.

Beware of recruitment fraud; legitimate contacts use only official @dayforce.com email addresses and will not request money or sensitive personal information. Fraudulent applications will be rejected.