Principal Services Consultant

About Dayforce

Dayforce is a globally recognized human capital management (HCM) company with headquarters in Toronto, Ontario and Minneapolis, Minnesota. Serving regions across North America, Europe, Middle East, Africa, and Asia-Pacific Japan, Dayforce provides a unified Cloud HCM platform featuring a continuous calculation engine that boosts workforce efficiency, productivity, and compliance. Our mission motto, "Makes Work Life Better™," underscores our dedication to our employees, customers, partners, and global communities.

We embrace flexible workplace locations and, for this role, welcome remote applicants based anywhere in Australia and New Zealand.

Role Overview

The Principal Services Consultant spearheads the comprehensive design and delivery of the Dayforce HCM solution tailored to client requirements. This role supervises project team members throughout all phases of the implementation life cycle, including planning, discovery, design, configuration, testing, deployment, and post-launch support. Collaborating closely with Project Managers, the consultant assists in project planning, identifying critical dependencies, gathering customer needs, crafting solution designs, managing expectations, guiding implementation, and communicating risks and issues effectively.

Key Responsibilities

• Validate and align client business requirements with Dayforce system capabilities.
• Develop innovative and documented solution designs addressing customer needs.
• Oversee configuration activities to ensure Dayforce applications meet business demands.
• Serve as a subject matter expert on strategic Dayforce implementations.
• Lead project meetings providing updates on progress and deliverables.
• Contribute to internal implementation projects including documentation of solutions, best practices, and process improvements.
• Lead subject matter expert programs focusing on areas such as Payroll and Workforce Management (WFM).
• Engage in continuous education through knowledge sharing, training sessions, and release updates.
• Mentor junior consultants in best practices and facilitate new feature implementation.
• Support sales efforts by reviewing solutions, assisting in project scoping and estimation, and participating in prospect discussions.

Qualifications and Experience

• Bachelor’s degree or equivalent experience required; advanced degrees or postgraduate coursework is a plus.
• Minimum 10 years consulting experience in human capital management applications.
• At least 5 years working as a Consultant specifically with Dayforce HCM.
• Demonstrated expertise in business process mapping with experience in change management being an asset.

Technical Competencies

• Proficiency with Microsoft Office suite.
• Experience operating within Software as a Service (SaaS) and cloud-based HRIS environments.
• Working knowledge of relational databases and SQL is advantageous.
• Familiarity with HCM-related software such as SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, iChris, or Preceda, in addition to Dayforce is beneficial.
• Ability to deploy all Dayforce HCM modules effectively.
• Deep understanding of common HCM business practices across industries and how to tailor Dayforce solutions accordingly.
• Extensive Dayforce product expertise in at least two modules such as Payroll, Workforce Self Service (WSS), Time & Attendance (T&A), and Leave management, supported by multiple implementations.

Functional Skills

• Strong customer relations and business insight.
• High proficiency across relevant business functions.
• Capability to manage multiple projects and clients simultaneously while prioritizing tasks.
• Excellent organizational, communication, and collaborative skills.
• Experienced in leading workshops and guiding team discussions.
• Mentoring abilities for junior consultants and providing quality assurance through peer reviews.
• Skilled in assisting the sales cycle with implementation scoping and solution recommendations.

Preferred Abilities

• Exceptional verbal and written communication skills tailored to diverse audiences.
• Strong presentation skills adaptable to varied stakeholders.
• Adept at establishing credibility, rapport, and influence with both internal and external parties at all organizational levels.
• Collaborative team player across departments and projects.
• Effective communicator with technical and functional teams, including Product Management and Development.
• Experience creating networks and coordination across groups.
• Ability to encourage clients to adjust existing business processes when necessary.

What We Offer

Dayforce values diversity and inclusivity, striving to foster a workplace where all employees can thrive. We promote well-being through comprehensive wellness programs, generous time-off benefits, and competitive compensation. Employees are encouraged to pursue professional growth and personal fulfillment through learning opportunities, volunteer initiatives, and community involvement via our charity program, Dayforce Cares.

Additional Information

Please note that artificial intelligence may be utilized in evaluating applicants for this position. Beware of recruitment scams; official Dayforce communications come from @dayforce.com email addresses, and no payment requests will be made during recruitment. Any suspicious communication should be reported immediately. Dayforce actively verifies the authenticity of all candidate submissions and rejects fraudulent applications.