Senior Implementation Consultant – EDI & e-Invoicing

Overview

Join as a Senior Implementation Consultant focusing on EDI and e-Invoicing, acting as a vital connection between enterprise clients in the Middle East & Africa (MEA) and Comarch's technology teams in Poland. In this position, you'll utilize the cloud-based Comarch EDI platform to facilitate smooth, secure, and real-time Electronic Data Interchange, automating business document workflows in logistics, procurement, sales, and finance. Your leadership will oversee technical implementations and uphold compliance with local e-invoicing laws, while managing client relationships on-site and supporting pre-sales initiatives in the region.

Key Responsibilities

• Lead end-to-end EDI/e-Invoicing implementation projects for UAE clients covering planning, requirements gathering, configuration, testing management, user acceptance testing, go-live, and post-launch support.
• Act as the main on-site liaison for clients in UAE and MEA throughout all project stages, conducting regular site visits and facilitating workshops.
• Collaborate closely with the Polish development, support, and product teams, serving as the regional interface to the Warsaw/Kraków delivery hubs.
• Manage post-implementation activities, including addressing escalations, ensuring adherence to service level agreements (SLAs), and engaging in incident investigation and root cause analysis.
• Track and report key SLA metrics, prepare service review presentations for major accounts.
• Contribute to business growth efforts by participating in pre-sales discussions, demonstrating solutions, responding to RFPs/RFIs, and acting as a subject expert for sales teams.
• After stabilizing UAE client projects, expand responsibilities as regional deployment lead across adjacent MEA markets.
• Identify opportunities for account expansion and coordinate upsell/cross-sell strategies with account managers.
• Enhance internal knowledge by documenting regional implementation practices, client-specific customizations, and lessons learned.

Candidate Profile

• University degree in Computer Science, IT, Electronic Commerce, or related fields.
• 4 to 6 years of confirmed IT implementation experience, including senior or lead roles involving client engagement.
• Proven ability to independently manage full project cycles in enterprise or mid-market environments.
• Fluent English communication skills (C1/C2 level) essential for collaboration with international teams and clients.
• Arabic language proficiency is a strong advantage; knowledge of Hindi or Urdu is beneficial within the multicultural UAE context.
• Preferably experienced with the Middle East market, familiar with local business culture and compliance requirements such as UAE FTA and KSA's ZATCA.
• Self-driven with excellent communication, ownership mentality, and strong stakeholder management skills comfortable engaging C-level and technical teams.

Benefits

• Opportunity to work with a renowned global IT provider leading in EDI and e-Invoicing solutions.
• Exposure to a dynamic environment using advanced project management tools and AI automation.
• Make a significant impact on digital transformation and regulatory compliance across the MEA business sectors.