Senior Document Services Operative

About Apogee

Apogee is a leading managed workplace services provider in the UK and part of HP Inc. We prioritize our employees’ career growth, wellbeing, and opportunities for advancement. Beyond offering a competitive benefits package, we encourage professional development, community volunteering, wellness programs, and regular employee recognition.

We strive to foster an inclusive environment where everyone feels valued and supported. As a Disability Confident Employer and holder of the Armed Forces Covenant Bronze Award, we welcome diverse talent, supporting those advancing careers or returning after a break.

Position Overview

We seek an experienced Document Services Team Leader or Senior Document Services Operative for a full-time, on-site position at our busy corporate facility in Dublin. This role involves overseeing daily service operations, allocating tasks, providing guidance and support to teammates, and ensuring top-quality customer service, efficiency, and output standards.

This position is hands-on and operational rather than a formal managerial role, placing you as the senior team member who collaborates with the Document Services Manager.

Work Schedule and Requirements

• Full-time, site-based role covering Monday to Friday, 8am to 6pm (37.5 hours weekly)
• A basic DBS clearance is required for this role.

Key Responsibilities

• Lead and mentor a small Document Services team on-site.
• Organize and prioritize tasks to meet deadlines and service objectives.
• Provide training, guidance, and daily assistance to team members.
• Supervise work quality and productivity to satisfy client standards.
• Execute high-quality printing, scanning, reprographics, binding, laminating, and document finishing tasks.
• Handle incoming/outgoing mail, courier management, and internal deliveries.
• Respond to client inquiries, requests, and service issues professionally.
• Maintain precise operational documentation and reporting.
• Ensure compliance with confidentiality, data security, and health and safety policies.
• Contribute to service improvements and continuous enhancement efforts.
• Provide hands-on support across all service areas.

Required Skills and Experience

• Experience leading small teams or acting as a senior operative coordinating workloads.
• Background in document services, print rooms, reprographics, or post room environments.
• Ability to produce accurate work aligned with client specifications, meeting deadlines and KPIs.
• Proficient in operating print, scanning, finishing, or mail-handling machinery within an on-site service.
• Experience delivering high-quality customer service in a professional setting.
• Skilled in maintaining accurate records while managing confidential information.
• Familiarity with service quality checks, team training, and operational audits.
• Knowledge of secure mail, courier logistics, records management, or document archiving is advantageous.
• Clear communication skills in written and spoken English, with confidence interacting with clients, colleagues, and suppliers.
• High attention to detail and strong personal accountability.
• Effective planning and time management to handle multiple deadlines and shifting priorities.
• Practical understanding of print, document production, and post room workflows.
• Capability to identify and solve problems independently in the manager's absence, demonstrating initiative and flexibility.
• Competent with Microsoft 365 and adaptable to learning Accenture systems, workflow tools, and reporting platforms.
• Must hold or be eligible for a Basic DBS clearance.

Additional Information

This role requires a Basic Disclosure and Barring Service check. Under the Rehabilitation of Offenders Act 1974, only unspent convictions need to be disclosed. The recruitment process embraces fairness and welcomes applications from candidates with criminal histories, provided unspent convictions are properly disclosed for assessment.