Security Supervisor (STARS Lead)

About the Role

As a STARS Lead Officer at Securitas in Dublin, you will serve as a trusted and visible guardian in a fast-paced, complex environment. Your role is crucial in creating a secure, professional, and hospitable setting for clients, staff, and visitors. This position offers an opportunity to engage with a prestigious client company, working Monday to Friday on a salaried day shift basis.

Salary: €47,000 per annum

Key Responsibilities

• Ensure all team members fully understand and adhere to security policies and procedures.
• Verify team readiness daily, including proper uniforms and necessary equipment.
• Provide or coordinate comprehensive training, identifying and addressing skill gaps.
• Delegate responsibilities under supervision and ensure tasks are completed satisfactorily.
• Respond to and report all incidents promptly.
• Manage and monitor security equipment, reporting any defects following established protocols.
• Offer guidance and support to security personnel as needed.
• Handle initial responses to incidents, complaints, or concerns related to security and safety, escalating as necessary.
• Assist in developing and enacting plans for service delivery improvement.
• Uphold Securitas and client brand values by promoting a positive image at all times.
• Maintain and update site documentation, including procedures, manuals, logs, and reports.
• Provide administrative assistance to management and team members by compiling reports and minutes.
• Keep accurate records of all activities and ensure timely communication within the team and with stakeholders.
• Take initiative and work independently when required, supporting decision-making with accurate information.
• Engage in upskilling team members and assist management with various requests.

Qualifications and Experience

• Minimum of a high school diploma; exceptions possible based on experience.
• At least five years’ experience in front-facing security, customer service, military, or law enforcement roles with a strong understanding of corporate front-of-house operations.
• Completion of Securitas STARS training is preferred.
• Documented supervisory experience of three years in security operations, service planning, or related areas is a plus.
• Experience responding to security audits is desirable.

Additional Competencies

• Excellent verbal and written communication skills for clear and professional correspondence.
• Ability to maintain professionalism and composure under stressful or unusual situations.
• Strong customer service focus and ability to work effectively across different social and cultural contexts.
• Results-driven with a proactive work approach.
• Effective collaboration with multiple teams, clients, and vendors at various levels.
• Ability to quickly build rapport with high-level clients and respond to their needs even at short notice.

Working Conditions and Physical Requirements

• Must be capable of performing all essential functions independently and without direct supervision.
• Ability to maintain professionalism when interacting with executives, authorities, staff, and the public in high-pressure situations.
• Good sensory abilities including clear seeing, hearing, speaking, and writing for communication and observation purposes.
• Capacity to multitask, occasionally performing physical movements like reaching, stooping, kneeling, and crouching.
• Lifting up to 10 pounds frequently, and occasionally up to 25 pounds.
• Potential exposure to harsh weather or environments requiring protective equipment.
• Responsibility for personal and others’ safety with the capacity to coach peers.
• Handling confidential, sensitive information.
• Willingness to work extended hours without prior notice and adapt schedules to meet operational demands.

Benefits

• Generous maternity leave top-up payments.
• Full-time 36-hour workweek with option to work up to 48 hours.
• Access to 24-hour confidential Employee Assistance Programme (EAP) offering counselling and advice.
• Employer pension contributions starting on the first day of employment.
• Opportunities for career progression, training, and development.
• Participation in Christmas savings schemes.
• Discounted private healthcare covering everyday medical costs like dental, optical, GP visits, and emergency care.
• Internal recognition programs and employee referral incentives.
• Bike to work scheme allowing significant savings on bicycles and accessories from day one.
• Access to extensive discounts with popular brands and online education courses.
• Life assurance equal to one year’s basic pay as mandated by Employment Regulation Order (ERO).
• Overtime and sick pay according to ERO provisions.
• Union representation rights under SIPTU.

Additional Information

Securitas is an equal opportunities employer. Candidates must hold a PSA Licence Number 00352.