Front Store Supervisor - Full Time Day Shift

About the Role

Become part of a community-focused, locally owned and operated store dedicated to delivering health, beauty, and convenience services. At the heart of this role is a commitment to placing the customer first.

Key Responsibilities

• Lead management of customer service operations including handling cash, supervising cashiers, and merchandising efforts.
• Ensure all cashier and merchandising staff adhere to store policies and operating procedures.
• Conduct training sessions and provide continual coaching for cashiers and merchandisers.
• Implement all loss prevention standards; oversee daily cash office inventory and cashier tracking activities, including PC Optimum procedures.
• Maintain professional store image by ensuring staff comply with uniform guidelines.
• Address customer queries related to product locations, rainchecks, and resolve customer complaints within company guidelines.
• Promote participation in customer satisfaction surveys (CSI Survey).
• Ensure shelves are clean, organized, and products are properly rotated.
• Set up and remove product displays as directed by management.
• Maintain store cleanliness, adhere to health and safety protocols, and comply with company policies including loss prevention.
• Perform clerical tasks, banking duties, and fill in as a cashier when necessary.

Qualifications

• Strong planning, judgment, and decision-making capabilities.
• Ability to independently organize store operations.
• Effective problem-solving skills to ensure customer satisfaction.
• Proficient in computer use.
• Highly organized with effective time management skills.
• Knowledgeable about products and supplies within the store.

Additional Information

Each store is owned by a local Associate-Owner, providing the benefits of a community-focused business with the backing of a national brand. Employees enjoy a purchase discount program, flexible and varied scheduling, competitive wages, and access to online training through Academy.

Our organization values diversity and strives to reflect Canada’s multicultural population in our hiring, product offerings, and culture. Accommodations are available for applicants with disabilities upon request.

Compliance with applicable laws is fundamental to our Code of Conduct and consistent with our commitment to customers and stakeholders.

Salary and Hiring Details

The hourly wage ranges from $15.80 to $17.50, dependent on experience, knowledge, and regional location of the position. This is a current vacancy. Artificial intelligence tools are used in the candidate screening and assessment process.