Sales Executive

Overview

The Sales Executive role at Westin Hotels & Resorts in Doha, Qatar, involves utilizing effective sales strategies to increase revenue while retaining Marriott guest loyalty through initiatives like upselling and complimentary offers such as reward points and gift certificates. This position includes managing all aspects of guest reservations via multiple communication channels and promoting the brand's image both internally and externally.

Main Responsibilities

• Address guest calls, inquiries, requests, and issues by liaising with relevant departments such as Sales, Data Administration, or Accounting.
• Apply sales approaches to maximize income and foster guest loyalty, including offering upgrades and rewards.
• Distribute Marriott Rewards and handle all related reservation processing through phone, fax, or mail inputs.
• Maintain records and enter information into reservation systems with precision and professionalism.
• Execute general administrative tasks supporting Sales & Marketing, including filing, emailing, typing, and faxing.
• Assist management by training and inspiring employees and act as an exemplary role model.
• Uphold all corporate policies, maintain a neat and professional appearance, respect confidentiality, and safeguard company assets.
• Welcome guests courteously per company standards, anticipate their service needs, and express sincere gratitude.
• Communicate clearly and professionally, both orally and in writing, using appropriate phone etiquette.
• Build and sustain positive collaborative relationships with colleagues to achieve shared objectives.
• Monitor team member performance to ensure adherence to quality standards.
• Handle physical tasks such as moving or lifting objects up to 10 pounds without assistance.
• Fulfill other reasonable duties as assigned by supervisors.

Qualifications and Experience

• Minimum education level: High school diploma or equivalent GED.
• Prior related work experience: At least two years.
• No supervisory experience required.
• No license or certification required.

Company Commitment and Culture

Westin and Marriott are devoted to fostering a diverse and inclusive workplace, valuing unique backgrounds and experiences. Equal opportunity is a cornerstone with non-discrimination based on disability, veteran status, or other legally protected factors.

They focus on empowering associates to maintain and enhance their personal well-being aligned with Westin's brand mission as a leading wellness hospitality brand. They seek candidates who are enthusiastic, active, optimistic, and adventurous, supporting personal growth and purpose within a global team.