Sales Coordinator

About the Organization

We are a well-established multinational company operating in over 30 countries, recognized as a leader in the premium food distribution sector. Our expertise lies in sourcing and delivering top-quality food products to hospitality, fine dining, retail, and catering markets. Driven by innovation and customer focus, our teams collaborate with notable brands and industry professionals across the region.

Role Overview

We are seeking a Sales Coordinator based in our Dubai office to manage inbound customer calls and support the internal customer service team as a helpdesk. This individual will ensure a high level of service quality while handling customer inquiries and orders.

Key Responsibilities

• Respond promptly and professionally to orders and inquiries received via phone.
• Accurately log all orders received through phone and email channels.
• Process orders with precision and clarity, ensuring error-free handling.
• Maintain clear communication with customers regarding orders, delivery schedules, pricing, product availability, sample requests, and order confirmations.
• Coordinate with the procurement department to keep the system updated with current products, suppliers, and pricing information.

Qualifications and Skills Required

• Previous hands-on experience in a similar role within the food and beverage industry.
• Strong problem-solving abilities.
• Excellent verbal communication skills in English.
• A friendly, positive demeanor.
• Proficiency in order management, including efficient use of database systems and customer confirmation procedures.
• Effective time management skills.
• Experience working with SAP software.
• Prior experience in the fruits and vegetables industry.