Retail Customer Service Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Kelowna, British Columbia, Canada · Full Time
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- Experience
- 1–2 yrs
- Salary
- CAD 20 – CAD 25 / hour
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Candidates aged 18 or older who meet the experience requirements and are willing to complete a criminal background check are eligible to apply. Internal employees must apply via internal recruitment channels.
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
TJX Canada, a Fortune 100 global leader in off-price retail, offers dynamic opportunities for career growth across their Distribution Centers, Corporate Offices, and Retail Stores including Winners, HomeSense, and Marshalls. The company values diversity, teamwork, and personal development, creating an inclusive working environment committed to equal opportunity and accommodation.
Key Responsibilities
- Lead and oversee visual merchandising, customer service, back room, and merchandise processing to ensure exceptional operational standards.
- Uphold superior customer service and store operations by providing timely updates and coordinating the team effectively.
- Organize, prioritize, and allocate tasks while fostering collaboration and coaching Associates on service guidelines.
- Guide and develop Associates in merchandise display and customer interaction, cultivating a culture focused on continuous improvement.
- Create appealing merchandise presentations that align with the store’s branding and value strategy.
Candidate Profile
- Possess 1-2 years of relevant experience in retail or customer service, demonstrating a strong understanding of customer expectations and store operations.
- Display a cooperative approach that encourages effective teamwork and positive workplace relationships.
- Manage multiple priorities proficiently in a fast-paced retail setting, adapting swiftly to changing demands.
- Exhibit excellent communication and time management skills to ensure clarity in information dissemination and task prioritization.
Additional Information
- Candidates must be 18 years or older and will undergo a criminal background check as part of the employment process.
- This role is for a current vacancy within the company; internal applicants should apply through the company’s internal job portal.
- Location: 1876 Cooper Road Unit 175, Winners Store 0275, Kelowna, BC.
- The hourly wage ranges between $20.25 and $25.31, subject to variations based on skills, experience, and local market conditions.
- Employees enjoy exclusive store discounts, access to training and development programs, and supportive assistance resources for themselves and their families.
Industry
Retail