Retail Customer Service Coordinator

About the Role and Company

Join TJX Canada, a Fortune 100 global leader in off-price retail, known for brands such as Winners, HomeSense, and Marshalls. At TJX Canada, you get to be part of a diverse, inclusive, and collaborative environment with abundant opportunities for personal development and career progression. We are committed to equal opportunity employment and accommodate all individuals.

Role Overview

We are seeking a Retail Customer Service Coordinator to inspire and lead our team in delivering exceptional customer experiences in a dynamic and fast-moving retail environment. This role requires operational leadership across various store functions and emphasizes training and team alignment to uphold high service and merchandising standards.

Key Responsibilities

• Ensure operational excellence in visual merchandising, customer service, backroom activities, and merchandise processing.
• Maintain superior customer service and store operations by communicating updates clearly and aligning team efforts.
• Organize, prioritize, and guide daily tasks while fostering collaboration and instructing Associates on service policies and procedures.
• Train and coach Associates to improve merchandise presentation and elevate customer service quality while promoting continuous improvement and teamwork.
• Create impactful merchandise displays in prominent store areas to highlight the store's brand and value proposition.

Desired Candidate Profile

• Possess 1 to 2 years of relevant experience in retail or customer service with a solid understanding of client needs and store operations.
• Exhibit a team-oriented approach, nurturing effective teamwork and positive relationships.
• Manage multiple responsibilities efficiently in a fast-paced setting, demonstrating adaptability to new challenges.
• Communicate clearly and manage time effectively for correct information dissemination and task prioritization.

Why Join Us?

• Work in a culture that respects integrity, teamwork, and diversity.
• Benefit from exclusive employee discounts for you and eligible family members.
• Access comprehensive training and development programs tailored to foster your growth and success.
• Receive support through Associate and Family Assistance programs designed to enhance well-being.

Additional Information

• Candidates must be at least 18 years old and will undergo a criminal record check as part of the hiring process.
• This vacancy is for an existing position within the organization.
• Applications from current TJX Associates must be submitted through the organization’s internal Jobs Hub platform.
• Location: 900 Dufferin Street Unit 8000, Toronto, ON at Marshalls Store 0727.
• Hourly pay range is approximately $19.60 to $24.50; actual pay offered depends on candidate qualifications and local market conditions.