Retail Consultant - Nelson

About Bathroom Life

We specialize in creating dream bathrooms, continuing a century-long tradition of turning bathroom visions into reality. With a presence across more than 900 branches worldwide and a team exceeding 10,000 people, we are recognized as Australia's top supplier of bathroom and plumbing products. We serve customers ranging from new homeowners to renovators, offering expert counsel, excellent service, and leading brands.

Role Overview

As a Retail Consultant at our Nelson showroom, you will assist builders, interior designers, and homeowners throughout their renovation journey to realize their ideal bathroom. Your role includes managing customer selections, growing the business through new opportunities, and maintaining strong client relationships.

Key Responsibilities

• Guide retail customers in selecting appropriate bathroom products.
• Identify and pursue new sales opportunities to expand market share.
• Manage sales processes end-to-end, including quotes, orders, and project tracking through various communication channels.
• Effectively use Customer Relationship Management tools such as Salesforce/C360 to record and plan account activities.
• Engage with clients beyond the showroom by visiting offices and construction sites to understand needs and secure business.
• Maintain a safe and well-functioning showroom in line with established service standards.
• Achieve sales targets and convert inquiries into orders while nurturing existing accounts.
• Represent and advocate for our brands with comprehensive product knowledge.
• Deliver outstanding customer service via showroom interactions, phone, email, and on-site visits.
• Apply company-specific sales techniques to tailor solutions and foster repeat business.
• Collaborate with team members and support showroom operations efficiently.

Desired Capabilities

• Strong relationship building with colleagues, clients, and suppliers.
• Proficient communication skills utilizing multiple communication platforms.
• Comfort and competence in using technology to enhance business operations.
• Efficient organization and planning to prioritize tasks and meet deadlines.
• Calm and methodical problem-solving and decisive decision-making abilities.

Benefits and Perks

• Performance-based bonus opportunities.
• Paid annual leave entitlement.
• Access to continuous learning and professional development programs.
• Attractive discounts for personal kitchen and bathroom renovations.
• Membership in Reece Boost offering cashback and discounts on groceries, fuel, insurance, travel, and more.
• Paid parental leave provisions.

Additional Information

Following your application, you will be invited to complete a brief 15-20 minute chatbox interview consisting of five questions at your own pace. Please ensure to check your spam or junk mail folder for this invitation.

Reece Group has a rich heritage spanning over 100 years and remains committed to quality and expertise in the plumbing sector. Operating in Australia, New Zealand, and the USA, we serve a broad spectrum of building trades. We value diversity, fairness and are dedicated to equal opportunity employment regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.