Retail Consultant - Nelson

Company Overview

Bathroom Life, a part of Reece Group, has been helping customers create dream bathrooms for over a century with expertise and quality products. With a global presence spanning over 900 branches and employing more than 10,000 staff, we lead New Zealand's market in bathroom and plumbing supplies, providing expert advice and top brands for new builds and renovations alike.

Position Summary

As a Retail Consultant (also known as Showroom Sales Consultant) based in Nelson, you will assist builders, interior designers, and homeowners in selecting the ideal bathroom products, guiding them through their renovation projects.

Key Responsibilities

• Assist customers in selecting suitable bathroom products aligned with their needs.
• Proactively identify and pursue opportunities to increase sales and expand market share.
• Manage the entire sales process including quoting, processing orders, and project oversight using communication via phone, email, and face-to-face interactions.
• Utilize CRM tools like Salesforce/C360 to track account progress and maintain accurate engagement records.
• Conduct business activities beyond the showroom by visiting customer premises and building sites to nurture relationships and better understand project requirements.
• Maintain showroom safety and operational efficiency according to Reece's S7 Service Standards.
• Drive sales goals, including personal sales targets and customer order conversions, while cultivating new and existing client accounts.
• Act as a passionate ambassador for the Reece brand, sharing comprehensive product knowledge and benefits.
• Deliver outstanding customer service consistently across all channels, ensuring swift and professional communication with customers, suppliers, and team members.
• Employ Reece's sales methodology to identify customer needs and offer tailored solutions that encourage repeat business.
• Collaborate effectively with team members and other departments to ensure smooth showroom operations.

Candidate Attributes

• Skilled at building and maintaining strong relationships with colleagues, customers, and suppliers.
• Effective communicator who encourages open information sharing and timely discussions through diverse communication modes.
• Technologically proficient, capable of leveraging technology to enhance business processes.
• Excellent organizational and planning skills to manage multiple tasks efficiently.
• Strong problem-solving abilities with a calm and structured approach to decision-making, engaging others appropriately.

Employee Benefits

• Bonus opportunities tied to performance.
• Paid annual leave entitlements.
• Access to ongoing learning and development programs to encourage career advancement.
• Generous discounts on renovations for bathroom or kitchen projects.
• Reece Boost program offering cashback and discounts on essentials like groceries, fuel, insurance, and travel.
• Paid parental leave benefits.

Additional Details

After submitting your application, candidates will receive an invitation to complete a 15-20 minute online interview at their convenience. Please check your email's spam or junk folder for the invitation.

About Reece Group

Reece Group, with over 100 years of history, continues to deliver top-quality plumbing supplies and expert service to residential, commercial, and infrastructure sectors across Australia, New Zealand, and the United States. Emphasizing a diverse and inclusive workforce, Reece fosters an environment where employees can make a meaningful impact with fairness and equal opportunity for all.