Retail Betting Assistant

About the Role

Join Paddy Power as a Retail Betting Assistant in Galway, where you'll be the friendly face welcoming customers into our retail betting shops. We're seeking an energetic and motivated individual passionate about delivering outstanding customer experiences. No prior experience in betting is necessary, as comprehensive training will be provided; what's most important is your positive approach and enthusiasm.

Key Responsibilities

• Warmly engage with every visitor, creating a positive and inviting atmosphere.
• Promote and cross-sell both our retail and online betting products and services.
• Assist customers with placing bets via terminals, phone services, and in-person transactions.
• Maintain excellent shop presentation standards to enhance the customer environment.
• Step in to manage shop operations effectively when the Shop Manager or Deputy Manager are absent.
• Adapt to varying situations while prioritizing excellent customer service.
• Uphold social responsibility by following company policies and applicable regulations.

Benefits and Perks

• Competitive hourly wage starting at €14.40 with planned pay increases after 12 months.
• Additional pay premiums for overtime hours, Sundays, and bank holidays.
• Paid rest breaks and flexible working schedules.
• Performance bonuses and rewards for promotions.
• Extensive family leave options including maternity, paternity, adoptive, parental, and wedding leave.
• Employee share purchase scheme offering 25% discount on shares.
• Life insurance coverage and participation in a company pension plan.
• Company sick pay and discounted health insurance.
• Access to employee assistance program including counseling sessions.
• Financial wellbeing resources via the NUDGE platform.
• Regular company social events and group discount schemes.
• Eyecare vouchers, cycle to work scheme, and tax saver tickets for public transportation.

Values and Inclusivity

We proudly embody four core values: Customer First, Always; Change The Game; Win Together; Free To Be Me – which inform our culture and decision-making. We welcome applicants of all backgrounds and encourage diverse perspectives. If you require any accommodations to succeed in this role, please let us know, and we will work to support you.