Retail Betting Assistant

About the Role

Begin your career at Paddy Power as a Retail Betting Assistant, where you'll serve as the friendly host to customers visiting our retail outlets. We value motivation and a proactive attitude over prior industry experience, and full training will be provided. Your key mission is to help create an exceptional experience for every visitor, encouraging the use of both our retail and online betting platforms while fostering a welcoming and customer-centric environment.

Key Responsibilities

• Greet and engage with customers warmly, ensuring they feel valued and supported during their visit.
• Assist patrons with placing bets using various options such as betting terminals, telephone, and in-person transactions.
• Maintain the shop's presentation at high standards to make the environment inviting and appealing.
• Support shop operations by stepping in during the absence of Shop and Deputy Managers.
• Handle diverse situations flexibly while remaining focused on customer satisfaction.
• Adhere to social responsibility practices and comply with regulations related to betting activities.

Who We Are Looking For

We seek individuals passionate about providing excellent service, who consistently strive to exceed customer expectations and build meaningful relationships. A positive, adaptable approach and a genuine enthusiasm for technology and our industry will be essential to thrive in this role.

Compensation and Benefits

• Competitive hourly salary starting at €14.40, with an increase after 12 months.
• Extra pay premiums for overtime, Sundays, and bank holidays.
• Paid rest breaks and flexibility in work schedules.
• Performance incentives including bonuses and promotion rewards.
• Extensive family-related leave (maternity, paternity, adoptive, parental, and wedding leave).
• Participation in a company Sharesave scheme offering a 25% discount on Flutter shares.
• Life insurance, pension scheme, company sick pay, and discounted health insurance.
• Employee support programs including counselling sessions and financial wellbeing tools.
• Social events, group discounts, eyecare vouchers, cycle-to-work and tax saver ticket schemes.

Our Values

Our guiding principles are Customer First Always, Change The Game, Win Together, and Free To Be Me. These values shape our culture and decision-making, helping us create an inclusive workplace where all backgrounds and perspectives are welcome.

Inclusivity and Adjustments

We encourage applications from a diverse range of candidates and are open to making reasonable adjustments to support you in this role.