Restaurant Manager

Overview

Join Rosewood Doha, where passion blends with purpose, offering meaningful career opportunities in a luxury lifestyle environment. Our philosophy centers on Relationship Hospitality and the culture of Make the Place, empowering you to grow confidently, bring your authentic self, and craft exceptional experiences. As a member of our diverse and inclusive team, you will enjoy a supportive atmosphere that encourages personal and professional growth.

About Rosewood Doha

Rosewood Doha is a landmark luxury destination inspired by Qatar’s coral reefs, featuring a 155-key hotel, serviced apartments, private residences, multiple dining venues, event spaces, retail outlets, and wellness facilities including Asaya, Qatar's exclusive social wellness club. Recognized internationally with accolades from Michelin Guide, Forbes Travel Guide, and Qatar Tourism, Rosewood Doha symbolizes a new generation of integrated hospitality and lifestyle experience.

Associate Experience and Benefits

• Competitive salary and comprehensive benefits package
• Premium associate accommodation located centrally in Lusail and the Pearl
• A day off on your birthday to celebrate your special milestone
• Customized development plans and ongoing learning to support your career advancement

Key Responsibilities

Guest Satisfaction

• Uphold and exemplify Rosewood Hotels & Resorts' brand promise and standards through exceptional service delivery
• Facilitate excellent service between associates across divisions
• Engage with guests in public areas to observe and improve guest interactions and coach team members accordingly
• Resolve guest and associate complaints promptly and effectively
• Maintain positive relationships among guests and staff
• Implement beverage policies consistently across the property

Finance and Administration

• Monitor Food & Beverage costs ensuring alignment with budget and implement corrective measures for any deviations
• Prepare and oversee annual departmental budgets, forecasts, marketing strategies, and objectives
• Set selling prices compliant with corporate guidelines and systems in collaboration with F&B control
• Ensure efficient outlet operations including appropriate stock levels for all areas
• Communicate business performance regularly, highlighting achievements, concerns, and support needs
• Manage administrative duties relating to associates such as reviews, leave management, stocktaking, and disciplinary processes in line with company policies
• Maintain optimal manpower and productivity ratios as agreed with department leadership
• Benchmark competitors to inform business strategies
• Drive achievement of monthly and annual Key Performance Objectives and revenue targets

Operations Management

• Possess comprehensive knowledge of the outlet’s layout and F&B offerings
• Remain informed about hotel services and local attractions to assist guest inquiries accurately
• Oversee timely delivery of orders
• Conduct daily and monthly team meetings, and manage system tools including Micros, Open Table, and Knowcross
• Maintain professional relationships with guests and ensure staff adherence to company policies and standards
• Demonstrate responsible managerial conduct and positive leadership representing the brand
• Ensure compliance with safety, hygiene, fire, and health regulations
• Stay updated on industry trends and the local hospitality market
• Build a strong managerial presence within the restaurant
• Handle guest inquiries and complaints with courtesy and efficiency, ensuring timely resolution
• Maintain confidentiality with VIP guests and update internal databases accordingly
• Ensure associates follow bar Orders of Service and Standard Operating Procedures
• Mentor and train associates, identifying development needs and monitoring progress
• Maintain clear and effective communication across the restaurant team
• Address underperformance with appropriate disciplinary action in line with company policies
• Collaborate closely with other departments as required