Reservations Manager

About the Role

Join our hotel team as a Reservations Manager, where each day brings the opportunity to create exceptional guest experiences through efficient management of reservations operations. This position plays a critical role in maximizing occupancy and revenue while strengthening partnerships and supporting a motivated team.

Key Responsibilities

• Supervise the daily operations of the reservations department, including inventory management, group bookings, room availability, and rate controls.
• Optimize room sales by adjusting pricing strategies, monitoring occupancy trends, and promoting offers to meet revenue objectives.
• Coordinate closely with Sales and Events teams to accurately manage group reservations, corporate accounts, and special event bookings aimed at revenue growth.
• Oversee relationships with third-party booking platforms and travel agents by negotiating rates, maintaining strong partnerships, and ensuring compliance with reservation standards to increase conversions.
• Compile and evaluate performance reports such as occupancy rates, revenue figures, and forecasts to guide strategic planning and improve operations.
• Lead, mentor, and support the reservations team by tracking individual performance, providing coaching, and fostering a positive workplace culture.

Candidate Profile

We seek individuals who embody the core values of hospitality: a dedication to warmth and exceptional service, unwavering integrity, inspiring leadership qualities, collaborative teamwork, accountability, and the ability to act promptly and effectively in every situation.