Reservations Agent

About the Role

Crazy Horse Paris - The Dubai Edition is seeking a skilled Reservations Agent to manage bookings, ticketing, guest communications, and optimize seating arrangements for nightly shows at the Jumeirah Zabeel Saray, Palm Jumeirah, Dubai. This full-time position involves working five days per week, including evenings and weekends as needed, and pays AED 6,000 per month inclusive of housing and transportation.

Core Responsibilities

• Handle incoming reservation and ticket inquiries via phone, email, ticketing platforms, SevenRooms, concierge partners, and other approved sources.
• Process new bookings, amendments, cancellations, and special guest requests with precision.
• Maintain synchronized and accurate reservation information across ticketing platforms and SevenRooms, including guest names, contact details, party sizes, ticket categories, seating zones, dietary needs, VIP status, special occasions, booking channels, and custom notes.
• Collaborate with the Reservations & Sales Manager to review seating layouts and reservation lists before each performance, planning optimal seating by considering purchased zones, party sizes, VIP priority, guest preferences, and operational constraints.
• Maximize room capacity by minimizing unused seats and gaps while preserving guest comfort and premium inventory integrity.
• Adjust seating arrangements dynamically in response to cancellations, last-minute bookings, upgrades, or changes in party sizes.
• Maintain and update guest profiles and reservation details accurately within SevenRooms, ensuring seamless table allocation and timely reflection of last-minute changes.
• Provide exemplary guest communication with a polished and professional phone manner, guiding guests through ticket categories, show formats, arrival procedures, dining and beverage options, VIP packages, and venue policies.
• Address seating requests with tact, manage amendments and concerns professionally, and escalate complex issues appropriately.
• Drive sales by identifying opportunities to upsell higher-tier tickets, premium experiences, and exclusive products, converting inquiries into confirmed bookings and following up as necessary.
• Prepare and deliver comprehensive nightly operational handovers to the Front of House team, clearly highlighting VIPs, sponsors, corporate guests, dietary requirements, accessibility needs, and premium bookings.
• Coordinate VIP guest arrivals and special occasions discreetly, ensuring premium seating allocations are honored.
• Manage partner and trade bookings from hotels, concierges, travel agents, and corporate sources accurately, escalating contractual or allocation questions as needed.
• Support reservation reporting, tracking booking activities, seating utilization, and identifying enhancements to operational efficiency while maintaining stringent guest data confidentiality.

Candidate Profile

• Possess 2 to 3 years of experience in reservations, ticketing, hospitality, or similar roles, with demonstrated proficiency in SevenRooms and ticketing systems.
• Exhibit exceptional spatial awareness, able to assess room layouts and optimize seating arrangements effectively.
• Strong telephone etiquette with a courteous, professional, and patient demeanor.
• Fluent in English; additional languages are advantageous.
• Highly organized with keen attention to detail and strong sales acumen.
• Comfortable managing VIP and international clientele under high-pressure conditions just before showtime.
• Willing to work evenings, weekends, and public holidays as per operational demand.
• Preference given to candidates with UAE hospitality experience.

Employment Details

• Location: Jumeirah Zabeel Saray, Palm Jumeirah, Dubai
• Working Days: 5 days per week, including evenings and weekends when required
• Salary: AED 6,000 per month, inclusive of housing and transportation

Performance Measures

• Accuracy of reservations and seating assignments
• Efficiency and optimization of room utilization
• Currency and correctness of ticketing and SevenRooms data
• Booking conversion and upselling success rates
• Guest communication standards and response times
• Effectiveness of nightly operational handovers