Reservation Agent - Female

About the Company

Join a prestigious hotel affiliated with the Accor network, which encompasses over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. The organization promotes growth and career progression opportunities while emphasizing positive guest experiences and responsible hospitality practices.

Job Overview

We are looking for a Reservation Agent to become part of our Novotel & Ibis Gate Hotels Abu Dhabi team. You will serve as the primary contact for guests from the moment they initiate reservations, ensuring a seamless and professional experience.

Key Responsibilities

• Provide courteous and efficient service to all guests.
• Handle incoming phone calls, emails, and online booking inquiries with professionalism.
• Enhance revenue by recommending additional services and amenities strategically.
• Offer detailed information about hotel facilities and respond to special guest requests.
• Accurately process reservations, capturing all guest information and preferences.
• Collaborate with various departments to meet guest needs and resolve issues.
• Stay informed on current promotions, rates, and room availability to supply precise details.
• Maintain comprehensive understanding of hotel policies, procedures, and services.
• Respond promptly to guest questions and complaints with professionalism.
• Support team goals and uphold exceptional service standards.

Qualifications and Skills

• Minimum of one year experience in hospitality reservation or a related role.
• Fluent English communication skills; knowledge of Arabic or other languages is advantageous.
• Strong focus on customer satisfaction and guest-oriented attitude.
• Excellent verbal and written communication capabilities.
• High level of attention to detail with excellent organizational skills.
• Familiarity with reservation systems (preferably Opera) and basic computer software.
• Capability to multitask and thrive in a dynamic, fast-paced environment.
• Positive team spirit and eagerness to learn new skills.
• Effective problem-solving and interpersonal skills.

Additional Information

Experience with Opera or similar reservation management systems is highly desirable. Knowledge of additional languages is considered beneficial. Employment type is permanent and full-time based in Abu Dhabi, UAE. The company values nurturing a supportive workplace contributing to overall guest satisfaction.