Reservations Agent

About Radisson Hotel Group

Radisson Hotel Group is among the largest global hospitality groups, featuring ten distinctive hotel brands with over 1,500 hotels operating or under development across more than 95 countries. The Group emphasizes its brand promise, "Every Moment Matters," supported by its signature "Yes I Can!" service attitude. The core of the group's achievements and growth is its people, who are empowered to deliver excellent service every day and create exceptional experiences for guests.

Job Overview

We are seeking an enthusiastic and guest-focused Reservations Agent to join the inaugural team at Radisson Hotel Fujairah. In this role, you will serve as a primary contact for guests looking to plan their stays. Your responsibilities will include responding to reservation inquiries, providing detailed information about the hotel’s offerings, and efficiently converting these inquiries into confirmed bookings while fostering a welcoming first impression.

Key Responsibilities

• Manage reservation requests received through phone, email, and other booking platforms promptly and professionally.
• Accurately process new bookings, modifications, and cancellations within the hotel's reservation system.
• Inform guests about room categories, pricing, available packages, and hotel amenities.
• Maximize booking opportunities by converting inquiries into confirmed reservations and identifying potential upselling of rooms and services.
• Maintain detailed and precise guest profiles, preferences, and booking records.
• Collaborate closely with the Front Office, Sales, and other teams to guarantee smooth guest experiences.
• Adhere strictly to the hotel’s reservation policies, pricing guidelines, and service standards at all times.

Qualifications and Experience

• Prior experience in reservations, front desk, or a related guest service role, ideally within the hotel industry.
• Strong communication skills with excellent phone etiquette.
• Demonstrated sales skills and confidence in converting inquiries and recognizing upselling opportunities.
• Familiarity with hotel Property Management Systems (PMS) and reservation software is advantageous.
• Fluency in English is required; additional language skills are a plus.
• Capable of working collaboratively in a dynamic, fast-paced team environment.
• Experience within UAE hotels will be considered a benefit.

Additional Information

Be part of the launch team at Radisson Hotel Fujairah, a fresh addition to the distinguished Radisson portfolio. The hotel boasts 202 modern guest rooms, eight adaptable meeting/event spaces, and a lively signature bar, all designed to provide memorable guest experiences and foster rewarding career growth for staff.

Located amid the striking Hajar Mountains and adjacent to the Gulf of Oman, Fujairah offers a high standard of living with scenic beaches and outdoor activities, alongside a friendly community and a tranquil lifestyle. This destination is ideal for professionals seeking both career development and a balanced life.

If you are interested in becoming a key player in this new hospitality venture in Fujairah, we welcome your application to join our team.