Receptionist

Overview

We are seeking a friendly and efficient Receptionist to join our team in Warangal, Telangana. The ideal candidate will be the first point of contact, welcoming patients and visitors warmly, and ensuring smooth communication and operations at the front desk.

Key Responsibilities

• Warmly welcome and assist all patients and visitors both in person and via telephone, maintaining professionalism and telephonic etiquette consistently.
• Maintain cleanliness and organization of the reception area to create a pleasant environment.
• Register new patients and update existing patient profiles by collecting comprehensive personal and financial information.
• Manage patient flow by informing healthcare providers of patient arrivals, monitoring delays, and coordinating communications among patients and clinical staff.
• Respond promptly and courteously to queries from patients, prospective patients, and visitors.
• Ensure medical office supplies remain stocked by forecasting needs, placing orders, and monitoring equipment functionality.
• Uphold patient confidentiality by securing protected health information, ensuring such information is not visible and logging off computer systems when unattended.
• Train new reception staff alongside existing employees to uphold service standards.
• Prepare and send detailed daily, weekly, and monthly reports to management regarding departmental and organizational statistics and growth.
• Handle patient registration, billing, guidance, and coordination between patients and doctors to optimize service delivery.
• Strive to minimize patient waiting times by efficient scheduling and communication.
• Collect, review, and act on patient feedback to continually improve service.
• Address patient concerns immediately and effectively when reported to the receptionist.
• Perform any other duties as assigned by management.