Receptionist / Front Office Executive

Job Overview

Seeking a welcoming and organized Receptionist / Front Office Executive to manage patient interactions and administrative duties at the front desk of a healthcare facility. This role involves greeting patients and visitors, phone handling, patient registration and billing, and coordination between patients and doctors, along with maintaining confidentiality and office supplies.

Key Responsibilities

• Receive and welcome patients and visitors formally in person and on phone calls.
• Maintain a courteous and consistent telephone manner using professional etiquette.
• Keep the reception area tidy, organized, and presentable.
• Register new patients and update demographic and financial details accurately.
• Ensure smooth patient flow by notifying medical providers of patient arrival and communicating delays to all parties involved.
• Respond promptly and politely to inquiries from patients, prospective patients, and visitors.
• Manage office inventory and order medical supplies to maintain adequate stock levels.
• Safeguard patient confidentiality by securing protected health information and logging off unattended computers.
• Train incoming staff members alongside existing team to ensure smooth onboarding.
• Prepare and send daily, weekly, and monthly statistical reports on departmental and organizational growth to management.
• Handle patient registration, billing, and guide patients through procedures.
• Coordinate effectively between patients and doctors to facilitate efficient service.
• Minimize patient waiting times to improve experience.
• Collect and act on patient feedback to enhance service quality.
• Address any patient issues promptly and appropriately.
• Carry out any additional tasks assigned by the management.

Qualifications and Eligibility

No specific educational qualifications or prior experience requirements were explicitly mentioned. Candidates willing to manage front office responsibilities in a healthcare setting are eligible to apply.