Receptionist / Front Office Executive

Overview

As a Receptionist / Front Office Executive at Homeocare International located in Bengaluru, Karnataka, you will be the first point of contact for patients and visitors, ensuring a welcoming environment both in person and over the phone. Your responsibilities include managing patient registration, billing, coordinating between patients and doctors, and maintaining the reception area organized and efficient.

Key Duties

• Greet and welcome patients and visitors professionally, handling telephone queries using proper telephonic etiquette.
• Maintain cleanliness and organization of the reception area at all times.
• Register new patients and update existing patient records by gathering comprehensive personal and financial information.
• Facilitate smooth patient flow by notifying providers upon patient arrival, monitoring delays, and communicating effectively with patients and clinical staff.
• Respond courteously to inquiries from patients, prospective patients, and visitors.
• Manage medical office supplies by anticipating inventory requirements, placing orders, and monitoring office equipment functionality.
• Ensure patient confidentiality by securing Protected Health Information (PHI) and following proper log-off protocols when unattended.
• Assist in training new recruits alongside existing staff to maintain service quality.
• Prepare and send daily, weekly, and monthly statistical reports related to the department’s and organization’s growth to management.
• Handle patient registration, billing, guidance, and coordinate effectively between patients and doctors.
• Minimize patient waiting time by efficient management and communication.
• Collect and work on feedback from patients to improve services continuously.
• Address patient concerns promptly and appropriately.
• Perform any additional tasks assigned by management.

Compensation

The monthly salary range is INR 14,000 to 18,000.